Casino Service Rep

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click to discover how we empower team members to grow, thrive, and advance in their careers.

The casino services representative greets and answers inquiries from guests in both the promotions booth and admissions areas. They are responsible for issuing complimentaries, promoting and issuing screen test/marquee cards, and coordinating dinner reservations or transportation needs.

ESSENTIAL RESPONSIBILITIES

- Provides general information about Hollywood Casino and answers inquiries from guests

- Retrieves table games ratings and utilizes patron response functions

- Utilizes casino computer system to redeem star points for guests

- Assists guests with special needs

- Communicates marketing program including, star point value and issuance of promotional items

- Monitors inventory of promotional items and notifies the supervisor when it is necessary to reorder

- Makes restaurant reservations and issues complimentaries when applicable

- Operates Coat Check

- Leads property tours, as needed

QUALIFICATION REQUIREMENTS

- Must be 21 years of age

- High School Diploma/GED or equivalent work experience related to the nature of the position

- Ability to read, write, comprehend, and speak English

Ability to perform basic mathematical operations such as: addition, subtraction, multiplication, and division

- Physical mobility with reasonable accommodations including ability to push, pull, carry, and lift up to 40 lbs

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via the Score Bet Sports book and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

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Equal Opportunity Employer