Travel Consultant II Chicago IL

Overview

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. In this role, you’ll join our U.S. Military and Government team, specializing in seamless travel management services to our federal clients.

As a Travel Consultant, you will provide outstanding customer service to defense & government travelers before, during, and after their business trips.

• Create domestic and international travel arrangements for clients to include air, hotel, rail, and ground transportation.
• Ensure reservations are built according to client standards and preferences.
• Act as a trusted advisor by offering informed and insightful recommendations that provide the best travel experience.
• Handle a wide range of bookings from simple ones to complex bookings with potentially non-standard and multi-destinations, ticket exchanges, and complex fares.
• Make changes or solve any issues that might occur during or before the travel assignments including both routine and non-routine work.

Benefit from comprehensive training by experienced colleagues and use our social intranet to stay up-to-date.

• 3 or more years' experience working as a Travel Consultant (or 5 years in another customer service industry).
• Advanced knowledge of GDS (Sabre).
• U.S. citizenship required due to Federal Government contract.
• A genuine passion for high-quality customer service — we care about our customers and it’s important to us that you do too.
• Good verbal and written communication skills.
• Strong teamwork skills.
• A positive, “can do” attitude. Willingness to learn and grow!
• We accept Military experience/certifications as a substitute for some requirements.
• Because this role supports a United States Federal Government client, the successful candidate must be a U.S. Citizen; authorization to work in the United States alone is not sufficient. Employment is contingent upon the ability to meet government eligibility requirements, including the successful completion of both company and government background investigations, which may include a review of criminal history and credit records.

Location:

Chicago, IL

Salary: $46,000 to $52,000 per year

• Benefits programs and eligibility are described in the Benefits-at-a-Glance document.
• Role is part of CWT Defense & Government within CWT, a member of the American Express Global Business Travel family of companies.
• Flexible benefits tailored to each country, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources.
• Travel perks and access to courses on our learning platform and development opportunities for internal candidates.
• Commitment to inclusion and access to inclusion groups and related initiatives.

Equal employment opportunity statement:
All applicants will receive equal consideration for employment without regard to age, sex, gender, race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Reasonable accommodations are available for qualified individuals with disabilities during the hiring process.

To protect candidate data, references to privacy and data protection are provided in the Amex GBT Recruitment Privacy Statement. For details about government eligibility requirements and background investigations, please consult the organization’s disclosures and policies.

If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, apply accordingly.