Radiology Clinic Coordinator; Evenings

Job Description

Be a part of a world‑class academic health‑care system at University of Chicago Medicine as a Clinic Coordinator in the Radiology Department. You will perform reception and clerical duties in outpatient clinic settings, utilizing hospital systems and interacting with patients, physicians, and staff. This 100% onsite position is located in Hyde Park; applicants must reside in Chicagoland.

• Schedules clinic appointments for new, referral, return and reinstated patients within prescribed limits.
• Screens callers requesting preliminary appointments; exercises judgment in referring emergency calls.
• Maintains prints and distributes clinic schedules.
• Orders and locates patient’s charts for clinic visits, documents, and follow‑up. Assembles charts for new patients and controls traffic of charts within the clinic area.
• Obtains and assures availability of medical data from a variety of sources for physicians, documents and clinic visits.
• Checks patients on arrival; captures referring physician information as appropriate.
• Schedules and explains patient tests, special procedures and referrals to other clinics. If needed, instructs patients in preparation and charges for future visits, lab work, x‑rays, etc.
• Handles discharge and billing processes and ensures that all financial encounter information is obtained in a timely and accurate manner.
• Obtains authorization for treatment from managed care organizations and/or explains self‑pay ramifications to patients. Directs patients to Outpatient Services staff as necessary.
• Utilizes a wide variety of computer systems (HIS, EPIC, MARS, Sunquest, OACIS) effectively.
• Collaborates with nursing staff to ensure that all patient care activities are coordinated effectively and that both clinical and fiscal goals are met.
• Establishes a customer service orientation in the clinic and ensures that clerical staff interactions with both patients and physicians are handled satisfactorily.
• Assists in the resolution of patient and physician complaints.
• Performs other duties assigned.

• High school graduate or equivalent.
• Successful completion of medical terminology class.
• Ability to type 35 wpm or perform data entry at 4,500 keystrokes per minute.
• Capability to perform general office duties of filing, xeroxing, and operating printers.
• Familiarity with telephone and intercom systems.
• Ability to enter and retrieve data accurately and quickly, check work and resolve mistakes.
• Strong verbal, writing, and number‑comparison skills.
• Strong interpersonal skills; ability to handle a wide variety of public contacts, including conflicts, with patience, tact, courtesy and discretion.
• Considerable skill in determining priorities, working independently, and making decisions.
• High degree of initiative and problem‑solving ability.
• Demonstrated ability to exercise judgment, make independent decisions, and assume responsibility.
• Ability and willingness to cooperate with co‑workers, supervisors and physicians.
• Flexibility to learn and incorporate new systems and processes as required.
• Demonstration of both a strong customer‑service orientation and a commitment to excellence and accuracy while working in a fast‑paced, multi‑tasking environment.
• Ability to attend mandatory training classes offered by the Hospitals after hours or on weekends, with advance notice.

• Job Type/FTE:
  Part‑Time, 0.6 FTE
• Shift: Evening
• Work Location:
  
  Hyde Park
• Unit/Department:
  Rad Patient Access - Hyde Park
• CBA Code: 743 Clerical

We’ve been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward.

If you’d like to add enriching human life to your profile, UChicago Medicine is for you. Here at the forefront, we’re doing work that really matters. Join us. Bring your passion.

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