Patient Navigator

Silver Cross Hospital is an extraordinary place to work. We’re known for our culture of excellence and delivery of unrivaled experiences for our patients, their families, the communities we serve…and for each other. Come join us! It’s the way you want to be treated.

Summary:

Responsible for creating an environment of service excellence through positive interactions with patients, their families, visitors, physicians, and hospital staff. Promotes a “guest first” culture through role modeling outstanding customer service skills and attitude. Greets and directs patients entering the Outpatient Testing Center (OPTC) in a professional manner that follows Silver Cross Hospital’s mission, vision and values. Directs patient flow between arrival, registration, treatment, and departure.

Acts as liaison between patients, their families, visitors, OPTC staff, and at times the referring physician office staff.

Requirements:

High School Diploma or equivalent. Minimum of 2 years Registration or Hospital Operations experience. Bi-lingual preferred. Ability to stand/walk for long periods of time (approximately 75%-80% of shift). Must demonstrates strong communications skills and be committed to customer satisfaction. Ability to work well in team environment. Ability to adapt to changing environment. Must be comfortable with computers and technology.

Work Shift Details:

Days, Full-time Navigator position for the OMP.Department:

SCMG OMP-PRIMARY CARE Benefits for You At Silver Cross Hospital, we care about your health and well-being and that is why we work hard to provide quality and affordable benefit options for you and your eligible family members.

Silver Cross Hospital and Silver Cross Medical Groups offer a comprehensive benefit package available for Full-time and Part-time employees which includes:

Medical, Dental and Vision plans

Life Insurance Flexible Spending Account Other voluntary benefit plansPTO and Sick time
401(k) plan with a match

Wellness program

Tuition Reimbursement Registry employees who meet eligibility may participate in our 401(k) Savings plan with a potential match. However, registry employees are ineligible for Health and Welfare benefits.

The expected pay for this position is listed below:$20.33 - $25.41

The final pay rate offered may be more than the posted range based on several factors including but not limited to: licensure, certifications, work experience, education, knowledge, demonstrated abilities, internal equity, market data, and more.