Supervisor, Patient Access; On-Site); H

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The University of Miami/UHealth Department of Clinical Access has an exciting opportunity for a full-time Supervisor, Patient Access.

Core

Job Summary:

The Supervisor, Patient Access (On-Site) oversees and supervises the day-to-day business and clinical support operations of assigned location and Tier 1 team responsible for ensuring a smooth operational patient flow by providing a wide range of critical front end revenue cycle and clinic support operations, for hospital and practice-based locations across the University of Miami Health System The Supervisor, Patient Access (On-Site) anticipates patient volume, monitors patient flow, and staff productivity, to ensure that all patients, customers, visitors, and staff are well served by provided a pleasant and organized atmosphere, appropriate for all ages, ethnic groups, and physical handicaps.

Core Responsibilities:

• Obtains, confirms, and enters demographic, financial, and clinical information necessary for financial clearance of scheduled patient accounts.

• Orients, trains, evaluates, and monitors registration staff, using positive reinforcement and recognition.

• Ensures that staff members adhere to all established policies and procedures.

• Assists with planning, organizing, and scheduling to accommodate daily expected volumes.

• Communicates any patient flow issues to appropriate managing staff.

• Verifies patient demographic and insurance information, and edits information, as necessary.

• Explains consent for treatment, financial liability, and HIPPA to patients.

• Initiates performance management processes to addresson-going performance issues.

• Makes every effort to collect outstanding patient account balances, runs end of day reports, ensuresaccurateaccounting of collected funds, and deposits funds.

• Identifies and recommends process changes that will improve overall performance and efficiency of the registration process.

• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.

• Ensures employees are trained on controls within the function and on University policy and procedures.

• Monitors staff compliance with key business initiatives and inspires team to achieve established Key

• Performance Indicators including but not limited to patient satisfaction, co-pay, andpreviousbalancecollections, registration processing time, and denials

• Maintains harmonious and collaborative workingrelationshipwith all healthcare team members.

• Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties orresponsibilitiesas necessary.

Core

Qualifications:

High School diploma or equivalent

Minimum4yearsofrelevant experience

Knowledge,Skillsand Attitudes:

• Ability tomaintaineffective interpersonal relationships.

• Commitment to the University’s core values.

• Ability to direct, manage, implement, and evaluate department operations.

• Ability to establish department goals and objectives that support the strategic plan.

• Ability to effectively plan, delegate and/or supervise the work of others.

• Ability to lead, motivate, develop, and train others.

• Proficiency in computer software (i.e., Microsoft Office

Any relevant education, certifications and/or work experience may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission…