Registration Specialist , Admissions

Location:

Aurora, Illinois

Business Unit:
Rush Medical Center

Hospital:
Rush Copley Medical Center

Department:
Patient Access

Work Type:
Full Time (Total FTE between 0.9 and 1.0)

Shift: Shift 1

Work Schedule:

8 Hr (7:00:00 AM - 3:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://(Use the "Apply for this Job" box below).).

Pay Range: $17.63 - $27.77 per hour

Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

The Registration Specialist I is a vital member of the Rush revenue cycle team, responsible for ensuring financial accuracy and regulatory compliance at the point of access. This role manages high-complexity admissions workflows, including real-time financial clearance, pre-service estimation, and active management of electronic work queues (WQs) to mitigate claim denials. The Specialist serves as a dedicated patient advocate, navigating complex insurance landscapes and federal mandates, including the No Surprises Act—to provide transparent, heart-centered financial communication.

• Heart-Centered Patient Advocacy:
  Embodies Rush iCARE values by providing compassionate, respectful, and transparent communication. Acts as a steadfast patient advocate, ensuring individuals feel supported and informed throughout the financial clearance and admission process.
• Professional Integrity:
  Consistently demonstrates adherence to Rush organizational policies, ethical standards, and a commitment to professional growth and excellence in all patient and interdepartmental interactions.

• Education:
  
  High school graduate or equivalent.
• Experience:
  
  1–2 years of experience in a high-volume clinical, financial, or service-intensive environment (e.g., healthcare registration, medical billing, or financial services).
• Technical
  
  Skills:
  
  Proficiency in enterprise-level Electronic Health Record (EHR) systems (e.g., Epic) and intermediate competency in Microsoft Office (Word, Excel).
• Critical
  
  Competencies:
• Analytical Ability:
  Strong problem-solving skills; ability to manage complex, multi-tasking workflows under pressure.
• Communication:
  Exceptional verbal communication and active listening skills.
• Accuracy:
  High attention to detail with the ability to maintain consistency and data integrity.
• Independence:
  Demonstrated ability to function autonomously and manage own time/tasks effectively.

• Associate’s degree in Accounting, Business Administration, or Healthcare Administration.
• Prior experience in revenue cycle operations, such as medical claims processing or financial counseling.
• In-depth knowledge of insurance programs (Medicare, Medicaid, Managed Care) and coordination of benefits.
• Working knowledge of medical terminology, anatomy, and physiology.

• Include standard requirements for office and hospital-based desk work, as well as the use of a mobile workstation (pushcart on wheels).

Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

• Revenue Integrity & Work Queue Management:
  Proactively monitors and resolves time-sensitive electronic work queues. Performs root-cause analysis on registration errors and executes corrective actions to ensure "clean claims" and minimize front-end denials.
• Regulatory…