Cchip - Case Manager, Bilingual

The final salary and offer components are subject to additional approvals based on Cook County Health (CCH) policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this classification  positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

LOCATION: Ruth M. Rothstein CORE Center

DEPARMENT:
Social Services

SHIFT: 9:00 AM to 5:00 PM

PAY RANGE: $49,362 - $54,487
YEARLY

Summary
JOB SUMMARY
NON-UNION

The CCHIP Case Management (CM), Bilingual will provide a range of client-centered, confidential services that link clients with health care, clinical psychosocial, and supportive service for clients living with HIV/AIDS who are identified as having challenges with accessing and maintaining adherence to health care services. Works closely with the CORE Center medical team to stabilize clients’ medically. Facilitates linkage to and maintenance of clients to their primary medical services.

The CM will also provide treatment adherence counseling to ensure readiness for, and adherence to complex HIV/AIDS treatments. The CM will assure that client is connecting to other core services; dental, Mental Health and Substance Abuse treatment. This case manager will also provide benefits counseling to clients and assist in enrollment, verification, and utilization of those benefits. The CM will provide case management to special populations.

This is a grant-funded position. Grant
-CCH Ryan White pt B Reentry Region 8 will expire on June 30th, 2026, with the potential to be renewed.

• Completes initial intake and assessment of needs on new clients and clients returning to care.
• If opened for CM services, complete Aids Foundation of Chicago (AFC) intake documentation
• Make all initial referrals to Behavioral Health, Health education, dental, and benefits.
• Assess benefits and complete necessary applications and referrals
• Maintain a caseload based on funder’s requirements
• Develops a comprehensive, individualized service plan
• Reviews with client, client will agree to the goals and objectives for the services plan that will include specific outcomes with expected completion dates and timelines
• Conducts periodic re-evaluations at least once every 6 months review whether the goals were met and should continue or discontinue and/or make new goals, if needed
• Collaborates with medical provider and other clinic staff to assure compliance with the service plan
• Maintains contact with client to assure medical and medication compliance
• Contacts client prior to scheduled medical appointments to remind them of their appointment
• Performs face-to-face contact with client at least once every three months and have phone contact with client monthly in between those face-to-face contacts
• Conducts outreach if client becomes non-compliant by doing phone outreach, sending a letter to last known address, and complete home visit to encourage compliance with medical and medication
• Advocates and reinforces education to client of the expectations of client around clinic appointments (ensuring client meets with CM at appointment), medication adherence and compliance to all referral to Substance Abuse and Mental Health Services
• Identifies barriers to appointments and provide support to encourage adherence. For example, the CM will access for transportation needs and provide transportation, if needed
• Makes appropriate and timely referral to internal and external providers and coordinate services identified on service plan
• Makes referrals and documents in electronic databases
• Follow-up on referrals will be made to provide necessary information and support to facilitate the referral
• Meets…