Eligibility Specialist

Eligibility Specialist I page is loaded## Eligibility Specialist Ilocations:
Mercy Medical Center - Aurora time type:
Full time posted on:
Posted Todayjob requisition :
R5649

Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE).
** Work Schedule and

Location:

***
* Work Hours:

** Full time, 40 hours per week, hourly position. Flexibility required, with shifts available between Monday through Friday from 8:00am to 4:30pm to meet business needs.
** Primary Hospital Locations:
** This position is onsite and will be required to service the primary hospital locations of:
* Mercy Medical Center – 1325 N Highland Ave., Aurora, IL. 60506
** Additional Locations** (Support as needed, in limited capacity, for vacancy coverage):
* St. Joseph Medical Center – 333 Madison St., Joliet, IL. 60435
* St. Joseph Hospital – 77 N Airlite St., Elgin, IL. 60123

Why You’ll Love This Role:
As an Eligibility Specialist I, you’ll get to
* make a difference in patients’ lives every day*! You will be a lifeline for patients navigating some of the most stressful moments of their healthcare journey. In this role, you’ll meet directly with patients and families, listen to their stories, and help them access financial assistance programs that can remove barriers to receiving essential medical care.

You’ll use your compassion, communication skills, and problem‐solving abilities to guide patients’ step‐by‐step through applications for Medicaid, Medicare, disability, and hospital charity programs. Every interaction you have helps someone understand their options, feel supported, and move forward with confidence.

If you’re motivated by meaningful, people‐centered work – and you want a role where your efforts make a clear and immediate difference – this position offers the opportunity to build relationships, grow your skills, and positively impact patient lives every day.

What You’ll Do:

* ** Serve as a patient advocate**, meeting with patients in-person, including bedside, to assess eligibility for  financial assistance programs.
* ** Guide patients through complex application processes
** for programs such as Medicaid, Medicare, Disability, and hospital charity care, ensuring timely submission of accurate documentation.
* ** Collaborate across teams**, acting as a liaison between patients, hospital staff, and government agencies to secure coverage and resolve eligibility issues.
* ** Manage a high case load effectively**, prioritizing tasks, following up on pending applications, and meeting deadlines while also adhering to productivity and quality expectations.
* ** Communicate with clarity and empathy**, explaining financial responsibilities and assistance options in ways that patients can understand.
* ** Maintain accurate and confidential records**, ensuring compliance with HIPAA and organizational policies.
* ** Use multiple systems and tools
** to document, track, and report on patient information.
* ** Support operational needs**, including providing limited staffing coverage at nearby hospital locations as needed.
* Complete special projects, as assigned.

What We’re Looking For:

* High school diploma or GED
* ** Proficiency in English and Spanish**[MA4]
* ** 1+ years of experience in a customer-facing role** (financial counseling, healthcare, social services, or similar environments preferred).
* ** Basic knowledge of state and federal assistance programs
**…