Director Client Services Quality and Compliance Measures

Job Details:

Level: Management,

Job Location:

Administrative Center 900 - Aurora, IL 60506, Position Type:
Full-Time, Education Level: Bachelors Degree, Salary Range: $77,180.00 - $77,180.00 Salary, Travel Percentage:
Regularly, Job Shift: Any, Job Category:
Health Care

The Association for Individual Development (AID) is a non-profit organization whose mission is to empower people with physical, developmental, intellectual, mental health challenges; those who have suffered a trauma; and those at risk, to enjoy lives of dignity and purpose.

The Director –Client Services
- Quality and Compliance Measures is responsible to provide ongoing guidance and leadership to I/DD program staff in interpreting and maintaining compliance with Illinois Rules 115, 116, and 119, alongside CARF, BALC, BQM, and HCBS standards. The Director is a key participant on the I/DD Programs and Services Team; they are also a key participant in agency quality and compliance initiatives.

This position will track quality and compliance measures in I/DD service programs, ensuring that all aspects of services comply with applicable federal, state, and accreditation standards. This includes but is not limited to performing data collection, compiling data gathered by others, analyzing data, and composing accurate and timely reports. This position is expected to represent the agency and/or programs at assigned internal and external committees;

will also serve as a committee chair for an assigned internal committee.

The Director is expected to participate in ongoing training, guidance, and feedback within the I/DD Programs and Services Team. They are responsible to meet the needs of all stakeholders, including but not limited to clients, parents/guardians, staff, funders, and other interest groups.

• Maintains a schedule and review process to remain in compliance with a minimum of 3.5% of QI reviews of files for all IDD
• Develops and maintains current AID file review checklist, which reflects up to date accreditation and/or regulatory standards.
• Provides quality review of client documentation for accuracy and quality for regulatory and accreditation standards.
• Communicates with team members about corrections needed in client files, and follows-up to assure that corrections have been completed
• Provides timely reviews of program procedures and policies and ensures all documentation maintains compliance for regulatory and accreditation standards.
• Will take the lead in preparing and participating in licensure and quality reviews process with CARF, BALC, BQMP, Rule 116.
• Participate in the agency plan of correction and implementation of training after licensure and quality review periods.
• Will maintain committee responsibilities, including co-chair responsibilities with QI, BAC, Corporate Compliance.
• Will develop Program Outcomes with program teams
• Collect, report, and utilize program data as assigned. Reviews documentation completed by staff to ensure that problems or concerns are addressed immediately.
• Communicates with Program Directors regarding observed QI patterns and/or trends (positive or negative).
• Provides ongoing specialized training on identified quality improvement needs/deficits.
• Provide guidance and training to direct support personnel to ensure client programming, documentation, safety, rights and confidentiality are being met during service delivery as needed.
• Collaborate with program teams and external consultants on process improvement and reporting measures.
• Analyze incident reports and medical trends for patterns and systemic issues and report to program leadership
• Maintains and updates QI reports, reflecting quarterly outcomes.
• Facilitates the client satisfaction survey and…