Housekeeping Shift Manager

Overview

WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual s relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members  financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK. The Housekeeping Shift Manager is responsible for managing environmental services (EVS) and hotel housekeeping operations during an assigned shift to ensure cleanliness, safety, and service standards are consistently met. This role leads frontline EVS and housekeeping staff, coordinates daily assignments, addresses guest or internal concerns, and ensures compliance with company policies and health and safety regulations.

• Manage EVS and hotel housekeeping team members during assigned shifts, including room attendants and support staff
• Assign daily work schedules and inspect completed work for quality and compliance with standards
• Ensure all guest rooms, casino floor, public areas, and back-of-house spaces meet cleanliness and presentation expectations
• Respond promptly to guest requests, service recovery needs, and cleanliness concerns
• Train, coach, and motivate staff to improve performance and engagement
• Monitor inventory levels of linens, chemicals, and supplies; submit replenishment requests as needed
• Ensure proper use and storage of cleaning chemicals and equipment in accordance with safety guidelines
• Enforce company policies, procedures, and labor standards, including attendance and hygiene
• Complete shift reports, logs, and incident documentation
• Collaborate with other departments (Front Desk, Maintenance, Security) to ensure seamless operations
• Address performance issues and escalate concerns to senior leadership when appropriate

• High school diploma or equivalent required
• Minimum 2–3 years of housekeeping or custodial experience, with prior supervisory experience preferred
• Strong leadership, communication, and organizational skills
• Ability to work flexible schedules, including weekends, holidays, and evenings
• Knowledge of cleaning chemicals, equipment, and safety standards
• Familiarity with scheduling or workforce management systems

STAY IN THE GAME. FOLLOW US. We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via the Score Bet Sports book and Casino®. Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We re changing entertainment.
Follow us.
Equal Opportunity Employer

STARTING SALARY $60,000.00 to $65,000.00 annually, based on experience