ECommerce Specialist

Description

Together, We Own it! Start your employee owner journey with Shorr Packaging.

The eCommerce Specialist will oversee the functionality and ongoing optimization of Shorr’s eCommerce platform, Shorr Exchange. This role is central to elevating customer experience, driving adoption, and maximizing digital revenue channels. The ideal candidate combines customer-centric thinking with strong technical, analytical, and project management skills.

• Identify and develop initiatives to better serve customers and maximize conversion rates, retention, and digital revenue opportunities
• Lead and execute the customer onboarding process for the eCommerce site, ensuring a smooth transition into online ordering
• Work cross-functionally with Customer Support and Sales to provide training, introductions, and support to new users
• Oversee Punch Out integrations with customers to ensure a seamless process acting as primary liaison between sales, customer support, IT, and third-party providers.
• Manage overall setup, maintenance, and continuous improvement of the eCommerce site, ensuring usability, accuracy, and operational excellence
• Monitor site performance and analytics to identify opportunities for improvement
• Continuously assess and improve product content, including descriptions and images
• Collaborate with IT on system enhancements, integrations, and platform development considerations
• Work with Marketing to support promotions, new product introductions, and campaign initiatives.
• Support customer facing teams with training, documentation, and best practices related to eCommerce and Punch Out.

Shorr Packaging does not provide work authorization sponsorship for this position.

The targeted compensation for this position is between $70 - $80K base plus targeted bonus, depending on skills and experience of the selected candidate.

• Bachelor’s degree in Marketing, Business, or a related field
• 2+ years of experience in eCommerce or online platform management
• Salesforce Commerce, Punch Out, and Coveo experience a plus
• Proactive mindset with passion for customer experience and continuous improvement
• Excellent time management, project management, and communication skills

• Employee Stock Ownership Plan (ESOP) - Together, We Own It!
• Shorr Employee Benefits
• Competitive base compensation plus targeted annual bonus plan
• 401K plan plus matching
• Generous Paid Time off:
  Vacation, Sick and Floating Holidays along with company holidays
• Team based Employee Owner company culture