Information Technology Support Specialist

Company Description

Orbis Solutions is a premier provider of IT and AV services, catering to small to medium-sized businesses and residential clients in the Chicagoland area. By offering comprehensive solutions throughout the technology life cycle—design, execution, and support—Orbis Solutions ensures a seamless experience for clients. Committed to delivering tailored services, the company acts as a trusted partner in helping clients achieve their technology goals efficiently and effectively.

This is a full-time, on-site role for an Information Technology Support Specialist located in Aurora, IL. In this role, the Specialist will troubleshoot technical issues, provide desktop computer support, respond to help desk inquiries, and deliver high-quality IT solutions. The individual will be responsible for maintaining and supporting IT systems while ensuring a seamless technological experience for both business and residential clients.

• Proficient in Technical Support and Help Desk Support
• Strong skills in Troubleshooting and Desktop Computers
• Familiarity with essential Information Technology systems and processes
• Excellent problem-solving abilities and attention to detail
• Ability to communicate technical concepts clearly to non-technical users
• Proven experience in delivering customer-oriented IT services
• Relevant certifications (e.g., CompTIA A+, Network+, or equivalent) are a plus
• Bachelor's degree in Information Technology or a related field preferred