System Support Specialist

Description:

Perform duties to support staff on a daily basis and solve various computer related hardware and software issues with workstations, servers and network devices. This is a full-time position working 12 months. Position start date 5/26/2026.

• Ensure procedures and work practices follow established standards of security and quality control.
• Provide daily service to building staff through service requests, by way of the Altiris Help Desk System.
• Manage service request assignments to resolve incidents in a timely manner.
• Implement software and hardware solutions developed by System Engineers and System Administrators.
• Provide level 1 and level 2 support, which would include both basic computer support and intermediate troubleshooting using diagnostic tools and technical references.
• Utilize Enterprise Management software to administer computers and peripherals including: imaging, software installation and troubleshooting, license management, hardware diagnostics, remote management and end user support.
• Troubleshoot printer configurations and AV equipment (e.g. Smart Board Interface) configurations and technical issues as needed.
• Review operation of software/hardware to meet individual system requirements or in relation to entire enterprise as appropriate.
• Provide recommendations on upgrades or replacements of hardware and software as necessary.
• Provide instruction and clarification to users on procedures for utilizing computer resources.
• Document and report systems configuration and operations as appropriate.
• Collaborate with Network/Telecommunications/Server team on projects or troubleshooting.

Perform other duties as assigned.

Experience with Windows desktop/server OS, network protocols and computer hardware break‑fix/analysis required along with strong troubleshooting abilities. This position requires the ability to work independently and possess excellent customer service skills.

Starting rate of pay is $26.95 - $36.47, experience will be considered. Final rate of pay will be aligned with those already in the District with similar experience.

Benefit information can be found here:
Benefit Packet for 12-month Non-Exempt Non-Bargaining

School setting.

Qualified candidates will be contacted by the appropriate building administrator.