OP- RPD Senior Forward Deployed Engineer

Job Description

Position:
Senior Forward Deployed Engineer

Reports To:

SVP, Private Deployments

Location:

Remote (US)

We are seeking a highly capable and results-driven professional to join our team in the role of Senior Forward Deployed Engineer to join our Reveal Private Deployment (RPD) team. This position plays a key role in supporting the organization's goals by contributing to bridge Reveal’s cloud-native engineering capabilities with customer-hosted environments and requires a customer-first mindset.

The successful candidate is a blend of customer-facing engineer, technical expert, and natural problem solver. You will lead implementations, provide expert technical recommendations, and identify opportunities for continuous improvement in both customer environments and internal deployment processes. You bring strong Kubernetes, Helm, and infrastructure-as-code expertise, along with the ability to engage directly with enterprise customers during all phases.

When you’re not leading customer implementations, you’ll focus on optimizing deployments for simplicity, developing standards for deployment, and providing expert assistance to existing customers who need additional technical assistance.

While this role is primarily remote, you’ll still enjoy strong connectivity with your team and clients. You’ll have access to a collaborative network of colleagues who are committed to timely and effective client support. Our team culture emphasizes communication, responsiveness, and shared success—no matter where you're working from. We provide the tools and support needed to thrive in a virtual environment, ensuring you feel connected and empowered every step of the way.

• Partner with customers to provide technical architecture guidance, sizing recommendations, and deployment strategy.
• Lead in deployments and configurations of Reveal Private Deployment environments.
• Work directly with Reveal infrastructure and development teams to ensure alignment between SaaS and on-premise architectures.
• Contribute to and maintain Helm charts, Terraform modules, and other infrastructure-as-code resources used for deployment automation.
• Support and troubleshoot complex Kubernetes environments, including networking, storage, and security integrations.
• Provide Tier-3 technical escalation and root-cause analysis for customer deployments.
• Develop and maintain detailed documentation, operational runbooks, and best-practice guidance.
• Share learnings and feedback from customer engagements to improve Reveal’s products and processes.

• Customer-first mindset with a strong sense of ownership and accountability for client success.
• Exceptional problem-solving ability; able to break down complex technical issues into clear, actionable solutions that balance customer needs and engineering constraints.
• Excellent written and verbal communication skills with both technical and non-technical audiences.
• Collaborative and proactive, comfortable working across infrastructure, development, and customer success teams.
• Resourceful, analytical, and persistent in diagnosing complex technical challenges.
• Motivated to improve automation, repeatability, and deployment quality for customer-facing solutions.

• 8+ years of experience in Dev Ops, infrastructure engineering, or software deployment roles.
• Deep hands-on experience with Kubernetes, including AWS, Azure, and bare-metal clusters.
• Strong experience authoring and maintaining Helm charts and infrastructure-as-code (Terraform, Ansible, or similar).
• Experience with CI/CD tools such as Git Hub Actions.
• Proficiency in Windows and Linux administration, scripting (Python/Bash), and CI/CD pipelines.
• Knowledge of container networking, storage, and security fundamentals.
• A bachelors degree or equivalent work direct work experience.
• Willingness to travel up to 25% for customer engagements.

• Experience in eDiscovery environments is a plus, not required.
• Experience with administration and high availability for Microsoft SQL Server and Postgres.

• 401k match program
• Comprehensive health benefits…