ServiceNow Visualization & CM Analyst

Opportunity

Leidos, a leading defense, intelligence, and technology company, is seeking a full‑time Service Now Visualization & Configuration Management (CM) Analyst for our Digital Modernization Group on the Global Solutions Management – Operations II (GSM‑O II) contract at Scott AFB, IL. This role is for a Service Now power user who excels at creating data visualizations and has a background in CM.

As the Defense Information Systems Agency transitions to Service Now, the primary mission is to become the team’s subject‑matter expert for data analysis and visualization. Reporting to the CM Manager, you will work in a recently transitioned Service Now environment that leverages modern telecom modules (TSOM/TNI) and immediately design, deliver, and maintain critical visualizations to support team objectives.

• Advanced Data Visualization:
  Design, deliver, and maintain a suite of complex data visualizations within Service Now, translating team requirements into actionable insights.
• Core CM:
  Execute essential CM functions within the Service Now platform, including analyzing change requests, conducting CI audits, and ensuring accurate relationships between circuits and equipment.
• Data Integrity & Investigation:
  Investigate and resolve data integrity issues within the CMDB and telecom modules, ensuring reliable data and proper platform operation.
• Team Collaboration & Mentorship:
  Act as a technical mentor on visualization, providing guidance, sharing best practices, and collaborating on team objectives.

• Security Clearance:
  Current and active DoD Secret security clearance is required.
• Experience &
  
  Education:
  
  Bachelor’s degree in an IT‑related field with 4–8 years of prior relevant experience.
• Advanced Data Visualization
  
  Skills:
  
  Proven advanced ability to create complex Service Now visualizations from the ground up.
• Service Now Platform Knowledge:
  Strong, hands‑on understanding of the Service Now platform and CMDB data model.
• CM Foundation:
  Strong foundation in CM principles and practices.
• Analytical & Problem‑Solving
  
  Skills:
  
  Highly analytical mindset with talent for troubleshooting data issues and translating complex requirements.
• Location:
  
  Position is based on‑site at Scott AFB, Illinois and all work must be performed on site.

• Telecom Module
  
  Experience:
  
  Experience with Service Now’s telecommunications modules (TSOM/TNI).
• Certifications:
  
  Service Now Certified Implementation Specialist (CIS) – Platform Analytics or related certifications (ITIL, Security+).
• Network Knowledge:
  Practical understanding of the OSI model and how network circuits, services, and equipment interrelate.

The Leidos Equal Employment Opportunity and Non‑Discrimination statement:
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.