Manager, Cloud Engineering

What You'll Do

This role will lead and manage a team of highly technical team members and perform a range of activities required to both maintain and continuously automate a large, complex cloud-based computing environment. In addition, you will provide technical guidance to the team and, when called upon, serve as a technical liaison between internal departments. This will involve utilizing best practices for the management, architecture, configuration, high availability, disaster recovery, administration, and automation of the enterprise environment with cloud technologies.

These activities will drive the creation of new infrastructure and environments, which will be critical to continued growth and adoption of broad cloud/automation goals across the business. The ideal candidate is a player-coach, passionate about new technologies and leading technical teams to accomplish complex project initiatives and implement mission critical systems, while keeping current with trends in the Cloud and Infrastructure spaces for areas to improve, with a steady eye towards the extensive regulatory/compliance demands on our company (e.g. CIS, NIST, etc).

To perform this job successfully, an individual must be able to perform each primary duty satisfactorily.

• Reports to the Director of Platform Automation and Cloud Engineering
• Design, configure, implement and manage a fully automated workflow for provisioning and maintaining a complex, highly available cloud environment using infrastructure as code
• Develop and maintain a library of deployable, tested, and documented automation design scripts, processes, and procedures for deploying services to the cloud
• Manage Dev Ops development activities and complex development tasks that will involve working with tools such as Docker, Kafka and container management systems
• Lead and participate in cloud computing environment build-outs, software installation, maintenance and support, including but not limited to, patches, fixes, end-of-life preparation, and upgrades
• Ensure the reliability of the services your area of responsibility provide and manage to both specific and implied SLAs to help the organization achieve both internal and external quality standard excellence for the cloud platform
• Assess and plan for capacity needs within the cloud platform and forecast accordingly
• Implement and manage initiatives within your assigned area of responsibility with accountability for results and compliance with all controls and security requirements
• Lead in the development of technology roadmaps and end-of-life technology plans
• Effectively communicate project and operational service issues to senior management promptly with observations, decisions, and recommendations for corrective measures
• Meet with team members regularly to provide coaching and feedback on performance
• Perform evaluations and deal effectively with staff problems and corrective actions as needed
• Develop employee career development plans to assist with team member career growth and development
• Provide coaching and feedback as needed to ensure a high performing team
• Manage and participate in the implementation of production changes during defined maintenance windows and support on call rotation
• Maintain appropriate work/personal balance within your team
• Serve as a point of escalation within the team for support issues
• Implement and manage rotational support schedules for after hours and weekend work for area of responsibility
• Foster an atmosphere of trust, respect, and high performance while displaying strong ethics and integrity
• Lead team meetings
• Manage project and daily work task planning and prioritization and meeting project deadlines while also maintaining a high quality of work
• Ensure team compliance with all appropriate OCC policies and procedures
• Institutes corrective actions to address audit and other regulatory or compliance findings
• Operate within budget;
  Establish and assure adherence to schedules, work plans, and performance requirements
• Write and maintain documentation of relevant systems, procedures and processes
• Other duties as assigned

Manage a team

The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions.

• [Required] Strong consultative, communication, team player and analytical skills are a must, as you will be regularly interacting between various teams which are distributed across the US
• [Required] Strong technical team leadership and technical project management skills are required
• [Required] Relevant experience leading highly technical team members through adopting new technologies while also maintaining highly available, mission critical systems with a proven track record of success
• [Required] Ability to clearly communicate verbally and in writing to business and technology leaders, architects, developers, and team…