Product Manager, Moveworks Platform

Position: Staff Product Manager, Moveworks Platform
## Staff Product Manager, Moveworks Platform Apply remote type:
On-site locations:
Chicago, IL:
San Francisco, CAtime type:
Full time posted on:
Posted Todayjob requisition :
REQ
505639
** JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

About the RoleJLL is investing in the transformation of how corporate functions — HR, IT, Finance, Legal, Marketing, Research, and Sourcing & Procurement — deliver support to our global workforce. At the center of that transformation is Moveworks (a Service Now company), an enterprise-grade AI platform that will serve as JLL’s digital front door.

As Product Manager, Moveworks Platform, you will own the product strategy, use case roadmap, and day-to-day execution of the Moveworks deployment across JLL. You will sit at the intersection of AI technology, enterprise systems, and organizational change — partnering with business leaders across corporate functions and with our implementation partner, 89 Solutions, to deliver measurable deflection, automation, and employee experience improvements s is a high-visibility, high-impact role.

You will work directly with the VP of AI & Platform Technology Enablement and engage senior stakeholders across JLLT and JLL Business Services. If you are a product professional who thrives in ambiguous, fast-moving environments and wants to help shape how a global firm works in the age of AI — this is the role for you.

What You Will Do
** Platform Strategy & Roadmap*
* • Own the end-to-end product roadmap for the Moveworks platform, balancing near-term delivery commitments with long-term capability vision across all in-scope corporate functions.
• Define and prioritize use cases across L0 (knowledge self-service) and L1 (assisted resolution and agentic workflows), aligned to JLL's Accelerate 2030 strategy and benefit realization goals.
• Lead intake and rationalization of use case requests from IT, HR, Finance, Legal, Marketing, Research, and Sourcing & Procurement stakeholders.
• Develop and maintain a benefits realization framework that tracks deflection rates, FTE redeployment targets, employee satisfaction, and cost avoidance across the platform.
• Systematically identify and address knowledge gaps by analyzing top unanswered questions and user feedback, partnering with subject matter experts to the AI’s knowledge base.
** Delivery & Platform Operations*
* • Drive the implementation of Agent Studio use cases across internal engineering teams and our managed services provider
• Own the configuration and governance of the AskJLL bot, including knowledge base quality, connector strategy (Service Now, Workday, SharePoint), and Smart Handoff workflows for unresolved queries.
• Manage the migration of JLL GPT Custom Assistants and other function-specific tools onto the Moveworks platform.
• Maintain a close working relationship with the Enterprise Services Management team to stay ahead of platform releases, new capabilities, and roadmap alignment opportunities.
• Build data-driven business cases for developing new automation workflows (e.g., software provisioning, access requests) by quantifying the impact of the move common manually-handled service requests.
** Stakeholder Management & Governance*
* • Serve as the primary product point of contact for corporate function technology leads and business owners across the Moveworks program.
• Partner with JLL Business Services (JBS) on workflow automation via Mendix and workforce redeployment planning tied to automation milestones, ensuring commitments are tracked and communicated accurately.
• Facilitate regular governance forums, steering updates, and product reviews with JLLT and CFT leadership.
•…