Associate Director, Project Manager

Associate Director, Project Manager – Adobe

Join DEPT®, a Growth Invention company that helps the world’s most ambitious brands grow faster, as Associate Director of Project Management for Adobe Experience Cloud solutions.

The Associate Director, Project Manager, Adobe spearheads client‑facing initiatives focused on implementing leading Experience Cloud solutions. This strategic role involves engagement at multiple levels with Internal Services, Sales teams, key customers, and Partners. Responsibilities include managing all facets of project planning: defining scope, creating detailed plans, measuring timelines, and allocating resources. The Manager works closely with internal technical delivery teams throughout the hands‑on implementation process.

Success in this role hinges on multitasking, proactive and efficient communication, escalation of critical issues, and providing timely answers to clients.

• Act as Lead Consultant on customer engagements that may involve multiple project teams from our client and customer organizations
• Clearly understand and communicate customer requirements and integration points in the context of the statement of work
• Oversee project delivery process with key contributors to manage scope and prepare change requests, including tasks, deliverables, milestones, resources, and estimated costs
• Manage all day‑to‑day administrative activities of a given project from inception to closure
• Accurately forecast revenue, profitability, margins, bill rates and utilization across projects
• Maintain regular communication with both the customer and internal teams and constantly manage customer expectations
• Achieve customer satisfaction through successful delivery of defined project scope
• Compile customer requests and deployment issues to provide a feedback channel into our core products
• Act as the central client point of contact throughout the life of the project
• Capture and communicate experiences in formal post‑mortem, feeding lessons learned, best practices and resources back into the consulting practice
• Provide oversight for services engagements to ensure adherence to governance standards and support customer success
• Coordinate escalations across multiple teams, including sales, services, and product organization
• Identify partnership opportunities and capitalize on “add‑on” sales opportunities across projects

• Must have experience with one or more Adobe Experience Cloud solutions – most preferred are AEM, AEP
• 5‑7+ years experience as a project manager, including delivering enterprise‑scale web applications or analytics implementations
• Experience in client‑facing project management in an agency or professional services environment
• Excellent problem‑solving skills, with a demonstrated ability to identify issues, solve them quickly and well, and know when to rely on internal resources to assist
• Professional demeanor with a proven ability to lead diverse, multi‑functional teams and effectively communicate and influence senior client executives, including CMOs and CXOs
• Expertise in managing complex, high‑traffic service launches and operations, demonstrating superb organizational skills and success in building and leading exceptional, often virtual, teams in ambiguous environments
• Prior experience with the launch and operation of a highly available, high‑traffic internet or mobile service
• Proven ability to understand the impact of technical changes, and to articulate high‑level technical solutions to address business problems
• Solid understanding of custom software development processes and engagement methodologies; practical experience in managing agile development projects is a plus
• Ability to manage in an environment of ambiguity with diverse stakeholders
• Ability to build strong relationships and generate opportunities for repeat business
• Must be able to travel, up to 40‑60%
• BS/BA Degree or equivalent experience
• Highly desired: certifications such as PMP, Agile, Certified Scrum Master, PRINCE2, or equivalent
• Prior experience with Microsoft Dynamics and Workfront

• Healthcare, Dental, and Vision coverage
• 401(k) plan, plus matching
• PTO
• Paid Company Holidays
• Parental Leave

DEPT® is an equal‑opportunity employer (EOE). We believe our work is best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier‑free recruitment and selection process and workplace, regardless of anyone’s identity, background, beliefs, lifestyle or disabilities. Tell us about any accommodations you need – it’s confidential and used only to support you at every step.

US Remote Range: $94,500—$145,000 USD