Defense Red Switch Network; DRSN Support Technician III

Overview

Our customer is the Defense Information Systems Agency (DISA), providing GIG/Defense Information System Network (DISN) services to the Department of Defense (DoD) and national security organizations. This position directly supports DISA-provided GIG capabilities and services in the 24×7 DISA Global Operations Center (DGOC). Shift work, including nights and weekend duty, is required. The position may involve extended periods of sitting while working on a computer or phone and speaking with customers.

• Create, update, and resolve unclear problems and issues using a broad knowledge of network architecture and the Service Now platform.
• Notify necessary points of contact based on essential or heightened awareness of networks, circuits, or location incidents.
• Execute network operations, including configuration and analysis of customer circuits across Time Division Multiplexing (TDM) and Session Initiated Protocol (SIP) trunks.
• Collaborate directly with customers, UC stakeholders, and internal and external leaders to ensure maximum network availability and minimize mission impact.
• Proactively monitor network alarms across platform‑specific network‑management tools.
• Support all customers by providing global situational awareness.
• Verify service restoration after resolution of customer‑initiated tickets.
• Provide timely situational awareness to leadership and the impacted community using approved communication methods.
• Record, assess, track, and monitor incident tickets escalated to operational infrastructure.
• Document all aspects of reported outages, degradations, isolations, escalations, and resolutions during the lifecycle of network incidents using incident‑management applications.
• Perform configuration maintenance on route plans, route lists, device profiles, calling search spaces, and route partitions.
• Assess, identify, and recommend resolutions to various network incidents or configuration deficiencies.
• Develop and recommend solutions and processes pertaining to UC and DRSN operations.

• Hold DoD‑8570 IAT Level 2 baseline certification (Security+ CE or equivalent) prior to start date.
• U.S. citizenship with an active DoD Top Secret security clearance.
• Ability to work in a 24×7 shift‑work environment.
• General understanding of both voice infrastructure and IP network topologies.

• Tech control facility or cyber transport experience.
• Circuit actions experience.
• Experience with the MS Office suite, e.g., Outlook, Excel, Word, Access, PowerPoint, Teams.
• Experience with alarm surveillance, call routing, SIP, media call flow, packet‑capture analysis, or Juniper IP technologies.
• Knowledge of routers, switches, crypto devices, Cisco, Juniper, video teleconferencing (VTC), voice services, EVoIP/ECVoIP, VoSIP, fly‑away kits, Defense Red Switch Network (DRSN), and DSN Core.

• High school diploma or equivalent and 2–4 years of prior relevant experience.

• Competitive compensation.
• Health and wellness programs.
• Income protection.
• Paid leave.
• Retirement plans.

$48,100.00 – $86,950.00 per year.

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.