Service Support

Service Support

Company Overview

Since our doors opened in 1989, Reliable Medical has been committed to improving the lives of all who entrust us with their care and those who we entrust to provide it. We strive to be the premier provider of complex mobility solutions and other critical services for customers seeking compassionate care and optimal outcomes. Our mission is to improve the lives of those we serve by providing best in class service to customers, education, product expertise and dedicated partnership to clinicians, and development, career satisfaction and work-life balance to our team members.

We aspire to bring our mission to new communities and to reinvest our growth into improving lives, treating one another and our customers, like family.

Job Summary

We are looking for a dedicated Service Support professional to join our team! In this role, you'll be the first point of contact for customers seeking service assistance. You'll coordinate service schedules, assist in-store customers, manage service orders, and handle essential administrative tasks to ensure smooth and efficient service operations. This is a fantastic opportunity for someone who enjoys problem-solving, has excellent organizational skills, and values customer satisfaction.

Essential Functions

• Customer Coordination: Manage incoming customer calls for service requests and coordinate with repair and delivery technicians.
• Service Order Management: Process service orders, handle prior authorization details, verify funding criteria, and communicate any out-of-pocket expenses to customers.
• Parts and Repairs: Receive and locate parts, handle repair pricing, and enter completed work orders into the system. Organize equipment for repair, obtain RA numbers from manufacturers, and complete all necessary paperwork.
• Diagnostic Assistance: Diagnose equipment issues via photos or videos from customers, liaise with manufacturers to obtain quotes, and track labor and support ticket ratios.
• General Support: Complete additional tasks as assigned to support the overall service team.

Qualifications and Requirements

• High school diploma or equivalent;
  Associate's degree or additional certifications preferred.
• Previous experience in customer service or administrative support, preferably in a technical or service-related industry.
• Strong organizational skills and attention to detail.
• Proficiency in using computer systems and software for order entry and record-keeping.
• Excellent communication skills and ability to troubleshoot and resolve customer issues effectively.

Key Competencies

• Customer Focused: Strong commitment to delivering excellent customer service.
• Problem Solving: Ability to analyze issues and find effective solutions.
• Team Collaboration: Works well within a team environment and communicates effectively.
• Adaptability: Flexible and capable of handling changing priorities.
• Technical Acumen: Basic understanding of equipment or technical diagnostics is a plus.

Physical Requirements

• Must be able to lift up to 30 pounds at times.
• Prolong periods sitting at a desk and working on a computer.

Our Commitment To You

• Comprehensive Health Coverage
• Generous Paid Time Off
• Professional Development Opportunities
• Retirement Savings Plan
• Wellness Programs
• Inclusive and Diverse Workplace
• Volunteer Opportunities
• Employee Recognition Programs
• Service Awards
• Parental and Childbirth Leave

At Reliable Medical, we prioritize your well-being and growth, providing benefits that make your career journey both rewarding and fulfilling. Join us and experience the difference!

Reliable Medical is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

Reliable Medical is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

Pay Range: $19 - $21 per hour