SFMC

Senior Consultant

Senior Consultants are techno-functional resources on TCS's Salesforce Marketing Cloud (SFMC) Transformation Team, offering a powerful understanding of the SFMC ecosystem and broader Mar Tech stack. They are client-facing collaborative business partners who own and lead work streams, and deliver specific components of large, complex client engagements along with other teams and stakeholders.

Responsibilities include:

• Assess impact on existing marketing cloud instance for change in source salesforce sales and service cloud instances
• Discuss, lead and design changes required to make sure marketing cloud works as before
• Explain the design to offshore developers and own the delivery
• Help lead the testing cycle along with sales and service cloud teams to make sure the integrated solution in working as expected
• Facilitating strategic conversations with clients to define and document business and technical requirements based on prioritized use cases
• Performing gap analysis outlining client gaps in technology, resources, and institutional knowledge necessary to deliver and execute a successful channel rollout
• Working with cross-functional teams to clearly link functional scope back to business value
• Work with customer(s) as well as internal teams to clearly define and document project scope, requirements and integration points as they relate to solution implementation
• Developing key content and assets for project workshops for functional and scope priority alignment
• Maintaining working knowledge of end-to-end solution, with the ability to identify, document, communicate, and mitigate risks and issues as project progresses
• Collaborate with onshore and offshore teammates
• Support technical and functional testing of the implemented solution like SIT and UAT