Senior Manager, Learning Systems – Operations

Responsibilities

• Set the learning systems strategy and roadmap, aligned to business priorities and learner needs
• Connect architecture, platform tools, workforce systems, and operations into a single, scalable system, with clear ownership, dependencies, risks, and success measures
• Lead and grow a high-performing team through strong coaching, clear expectations, and intentional development of individual strengths and expertise
• Establish and maintain clear processes for requirements, launch readiness, testing, and change management
• Build a systems function that enables clear, confident decision‑making at all levels, reducing dependency and improving speed and quality of execution
• Maintain working knowledge of LMS platforms, entitlements, and system integrations
• Partner with Product, Engineering, Analytics, and Delivery teams to turn business needs into working solutions
• Identify capability gaps and invest in building the skills, structure, and leadership depth needed to scale the function

• Bachelor’s degree or equivalent practical experience in SaaS, customer education, or learning technology
• 5+ years of experience in learning systems, enterprise platforms, or technical program leadership
• 3+ years of people leadership experience, leading global, cross-functional or matrixed teams
• Experience owning or contributing to complex system initiatives in a fast‑paced environment
• Working knowledge of learning technologies, including learning management systems, access rights, or workflows coordinated across systems
• Familiarity with workflow or project management tools (e.g., Workfront)
• Ability to operate effectively in ambiguous environments and make sound decisions
• Clear, concise communicator with the ability to influence both technical and business collaborators
• Strong problem‑solving and analytical skills
  
  Knowledge of Adobe products or ecosystem a plus.