Technical Support Technician; Hybrid

Overview

Motorola Solutions is seeking a Senior Technical Support Engineer for a remote U.S. role in the CMSO Software Enterprise Technical Support group. You will support and configure critical hardware and software implementations for public safety customers, with a focus on high-availability systems and rapid, high-quality resolutions. The position requires nights, weekends, holidays, and a rotational on-call responsibility.

• Customer Implementation & Support:
  Configure and support complex hardware and software systems deployed in public safety environments; resolve highly critical issues via phone, email, and web portal with professionalism; collaborate across technical groups to streamline workflows and deliver rapid resolutions.
• System Diagnosis & Optimization:
  Troubleshoot and analyze system-level software, networking, and third-party components; identify root causes and implement corrective measures; maintain operational availability for local and remote implementations.
• Technical
  
  Collaboration:
  
  Act as a self-directed technical resource and a collaborative team member; share domain knowledge on application behavior and database performance with internal engineering; participate in rotational off-hours on-call for emergency restoration.

• Technical Expertise:
  Database & OS administration to configure and maintain MS SQL Server and MS Windows Server; performance analysis using MS Ops Manager and desktop OS tools to identify bottlenecks.
• Network & Infrastructure troubleshooting:
  Basic routing, firewalls, and security rules.
• Professional
  
  Experience:
  
  Problem solving to diagnose, isolate, and resolve multifaceted software and hardware issues; strong client engagement skills and professionalism.
• On-Call Rotation:
  Willingness to participate in rotational, off-hour duties for system-critical issues.

• Advanced expertise in Premier One Application Suite or similar high-availability public safety platforms.
• Hands-on network infrastructure experience with F5 Load Balancers and Fortigate firewalls.
• Deep knowledge of relational database query writing, optimization, and SQL Server indexing.

This position is subject to working in high-security areas governed by the US Department of Justice's Criminal Justice Information Services (CJIS) Security Policy and requires a fingerprint background check.

Salary range: $90,000 – $110,000. Pay within this range varies based on knowledge, skills, and experience. Actual offer is based on the candidate.

• Bachelor's degree or 3+ years of relevant experience.
• Must be able to obtain background clearance as required by government customers.
• Legal authorization to work in the U.S. indefinitely is required.
  
  Employer work permit sponsorship is not available.
• Travel:
  Under 10%.
• Relocation:
  None.

U.S. benefits include incentive bonus plans, medical, dental, vision, 401(k) with company match, paid holidays, generous PTO, employee stock purchase plan, and parental & family leave.

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are committed to an inclusive and accessible recruiting experience for candidates with disabilities or other health conditions. To request an accommodation, please complete the Reasonable Accommodations Form.

Motorola Solutions Overview:
We believe that everything starts with our people. We build and connect technologies to help protect people, property and places, and enable safer communities. Learn more at