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VP, Technical Support Engineering – Agentforce, Data
Job in
Aurora, Kane County, Illinois, 60505, USA
Listed on 2026-07-20
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-20
Job specializations:
-
IT/Tech
IT Support
Job Description & How to Apply Below
- Define and communicate a bold, data-driven global strategy for Technical Support that aligns to broader Customer Success and company priorities
- Operate as an executive leader of leaders — developing and inspiring a team of Senior Directors and Directors
- Establish the operating model, performance standards, and culture for Technical Support at global scale
- Identify and capitalize on emerging risks, trends, and opportunities across the business; translate insights into investment decisions and enterprise-level plans
- Represent Technical Support as a strategic voice in executive forums, ELT discussions, and cross-functional leadership councils
- Maintain exceptional command of global operational metrics
- Drive a data-first culture across the leadership team
- Build and evolve executive-level reporting and dashboards that surface business health and enable proactive, scalable intervention
- Serve as the ultimate executive escalation leader for the most complex, high-visibility, and strategically sensitive customer situations
- Build trusted, long-term relationships with C-level and board-level stakeholders
- 15+ years in technical support
- 10+ years in senior management positions, with 5+ years leading teams of Senior Directors or Directors
- Proven track record building and scaling Premium, Signature, or Mission Critical support programs at global enterprise scale
- Demonstrated ability to own and resolve the most complex, highest-visibility customer situations at the C-suite and board level
- Deep familiarity with CRM, SaaS, or cloud-based enterprise software — Salesforce platform experience strongly preferred
- Executive Leadership
- Team Development
- Strategic Communication
- Relationship Building
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