Services Support Technician

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

911 Location Services Customer Support Team

Performs IT functions such as analysis, evaluation, testing, debugging and implementation of application programs. Analyzes operating systems, database, or utilities software. Plans, conducts, and directs the analysis of business problems with system solutions. Provides technical support to field engineers, technicians, and product support personnel who diagnose, troubleshoot, and debug computer systems. Responds to situations where first‑line product support has failed to isolate or fix problems.

Experience with Networking, Active Directory, SQL Server, Esri ArcGIS Pro, report design, reliability and maintenance problems or bugs to design engineering/software engineering. Involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature. Creates tests, tools, and diagnostic procedures for use by product support personnel. May quality check technical product documentation.

Ability to use scripting toolsets. Familiarity with HTTP, REST, FTP, SFTP, etc. Ability to test APIs using tools such as Post Man. Experience with SCRUM/Agile methodologies. Enjoys “breaking” systems in the lab and then fixing them. Takes help‑desk tickets and reproduces in the lab. Expert at researching issues and correlating them to the problems being reported to find resolution. This includes security vulnerabilities, stack traces in the Windows Event Log, correlating third‑party software issues to impact our software.

Ability to find workarounds for problems that aren’t immediately fixable.

$75,000 - $95,000 USD

• High School diploma
• Bachelor’s Degree AND 2+ years of experience in IT, or 5+ years of experience with a Technical diploma from a Technical and Vocational school.
• Must have 2+ years of experience working in a Technical and IT environment.
• Legal authorization to work in the U.S. indefinitely is required.
• Employer work permit sponsorship is not available for this position.

Under 10%

None

Experienced

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401(k) with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally‑protected characteristic.