Lead Enterprise Software Engineer – Application & IT Operations

## Lead Enterprise Software Engineer – Application & IT Operations Apply remote type:
Hybrid (8 days/month) locations:
USA
- Riverwoods, IL:
USA
- Coppell, TX:
USA
- Tampa, FL:
USA
- Austin, TX:
USA
- Philadelphia, PAtime type:
Full time posted on:
Posted Todayjob requisition :
R0057917

Wolters Kluwer is seeking a motivated and talented
** Lead App Ops Engineer
** to join our dynamic team. This role is ideal for an individual with hands-on experience in application operations, production support, and cloud-platform application management within a mature engineering environment. As a Lead App Ops Engineer, you will play a crucial role in ensuring the stability, reliability, availability, and operational excellence of our enterprise  this role, your primary responsibility will be managing the end-to-end operational lifecycle of critical applications.

You will work closely with engineering teams, Cloud Operations, Security, Compliance, and other key partners to ensure smooth application deployments, reliable production operation, robust monitoring, and proactive issue prevention. While Dev Sec Ops  engineering and CI/CD pipeline development remain important components of the ecosystem, this role places greater emphasis on application runtime health, operational workflows, incident management, release readiness, and environment reliability.

You will be involved in a wide range of application-centric operational tasks, including monitoring application health, performance optimization, managing incidents and escalations, coordinating releases, and ensuring proper alerting, logging, and observability. Your foundational understanding of application behavior, platform dependencies, and production operations will be critical as you help implement operational best practices and optimize runbook-driven workflows. You will also collaborate with senior engineers and architects to maintain strong application performance and platform resiliency.

As a Lead App Ops Engineer, you will be expected to actively participate in operational reviews, root cause analysis, change management, and continuous improvement of application support processes. You will work on initiatives that require attention to detail, strong analytical thinking, and a commitment to operational quality. Your ability to collaborate effectively, communicate clearly with cross-functional teams, and partner with stakeholders will be essential to delivering reliable and high-quality application services.

This position offers a fantastic opportunity for growth and career development within a supportive, modern, and innovative environment. You will have the chance to work with enterprise-scale applications, modern observability tools, and cloud platforms while supporting a high-performing team. If you are passionate about application operations, reliability, and service excellence, we encourage you to apply and join our team at Wolters Kluwer.
** ESSENTIAL DUTIES AND RESPONSIBILITIES
*** Own production reliability for critical applications; define and track SLOs, error budgets, and capacity/performance baselines.
* Lead major incident response, drive clear business/technical communications, and ensure data-driven root cause analysis with preventative actions.
* Direct release and change operations: assess risk, enforce readiness gates, validate post-deployment health, and improve change success rate.
* Architect operational observability: design dashboards, alert strategies, log/trace pipelines, and runbook automation for rapid diagnosis and recovery.
* Establish and continuously improve operational standards, guardrails, and runbooks; automate repetitive tasks to reduce toil.
* Partner with engineering on resiliency patterns (circuit breakers, bulkheads, graceful degradation, retries) and performance tuning.
* Plan and execute capacity management, scaling strategies, and DR/BCP readiness, including failover testing and scenario exercises.
* Champion security-by-default in operations: secrets hygiene, patch/vulnerability remediation, certificate/DNS management, least-privilege access.
* Mentor App Ops engineers; provide technical guidance, code/review for automation, and…