Tech Hub Support Specialist

Aurora University (AU) is committed to the transformative power of learning by creating a student-centered environment and an equity of experience and opportunity, to ensure that students, faculty, and staff of all backgrounds feel welcome and included. Our culture of collaboration, generosity, and belonging make it a special place for students, faculty, and staff.

AU is grounded in the transformative opportunity it provides to a diverse student body. As a private university with a public mission and a commitment to making a difference in peoples’ lives, AU has a long history of resilience and of providing access to an education that values innovation, focuses on continuous improvement, and has a positive impact on the communities we serve.

We are proud of our service to and economic impact on the state of Illinois, where over 80% of our students stay to live and work, where 90% of our students come from, and where we foster strong community partnerships to develop the workforce in areas such as nursing, education, business, technology, and social work.

We are looking for passionate and purposeful individuals who represent the full diversity of Aurora and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, ability, identity, and ethnic backgrounds present in our community. When you join the team at AU, you can expect to be part of an inclusive, innovative, and equity-focused community that approaches higher education as a matter of social justice requiring broad collaboration among faculty, staff, students, and community partners.

At AU we believe that continuous learning is a fundamental part of working life, and our goal is for all colleagues on our campus to feel supported and equipped to realize their full potential. We actively support our community by providing all employees with opportunities to engage in professional development activities, as well as a range of tuition and employee benefits that can be found

Position Purpose

The Tech Hub Support Specialist supports learning by serving as the primary technical resource for the Tech Hub, providing hands-on support, equipment readiness, and troubleshooting for its media production tools, AV systems, and computing equipment. As a member of the Information Technology Services (ITS) Technical Support team, the Tech Hub Support Specialist also contributes to the University's general Technical Support functions and partners with Technical Support staff and student workers to help maintain reliable coverage of the Tech Hub.

Building on a strong foundation in end-user technical support, the Tech Hub Support Specialist develops specialized, hands-on expertise in the Tech Hub's media production tools and systems as the space and its services continue to evolve.

Core Competencies

• Represents Aurora University in the most positive manner with prospective, former and current students, clients, suppliers and the community we serve. Interacts effectively with a diverse group of faculty, staff, students and other customers of our service, learns and uses operating practices of the department and Aurora University.
• Upholds the Mission Statement:
  At Aurora University, our singular goal is to empower students to achieve lasting personal and professional success. We do this by being an inclusive community dedicated to the transformative power of learning. As a teaching centered institution, we encourage undergraduate and graduate students to discover what it takes to build meaningful and purposeful lives.
• Handles all information with tact and discretion and recognizes the confidential nature of university business.
• Supports learning through performance of essential job functions and performing other duties and functions as necessary or as assigned, including voluntary participation in university committees, activities and events.

• Serve as the primary technical point of contact for the Tech Hub by configuring, maintaining, and troubleshooting production equipment and Tech Hub devices.
• Ensure equipment readiness through setup, testing, firmware and software updates, cable management, and preventive maintenance of AV and computing equipment.
• Provide hands-on technical assistance and training to Tech Hub users on software, equipment, and production workflows.
• Train and guide Technical Support staff and ITS student workers on Tech Hub equipment and support tasks while developing and maintaining training materials and procedures that enable them to provide both backup coverage and additional support with the Tech Hub Support Specialist as needed.
• Diagnose and resolve hardware and software issues affecting Tech Hub systems; coordinate vendor repairs and warranty service as needed.
• Create and maintain technical documentation, instructional guides, and tutorials for Tech Hub equipment, systems, and processes.
• Support content storage, file management, and backup workflows, and help ensure AV content meets accessibility…