Executive Director, Warehouse Management Systems Team Leader

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

CVS Health's Supply Chain is seeking a WMS Strategy & Central Team Leader to oversee the enterprise-wide Warehouse Management System (WMS) rollout across multiple distribution centers (DCs). This role owns the end-to-end success of Warehouse Management System initiatives across the enterprise. This role ensures seamless deployment and adoption by overseeing system readiness, technical integration, and operational preparedness across all distribution centers.

The position drives standardization of processes, develops and executes change management strategies, and leads comprehensive training programs to build capability and confidence among DC leaders and associates. This role also establishes governance frameworks to ensure compliance and consistency, provides leadership for post-go-live support and continuous improvement, and fosters collaboration across IT, supply chain, PMO, inventory teams and DC operations teams to deliver a smooth transition and maximize system performance.

This role also is responsible for risk mitigation that impacts the success of the initiative. Success in this position requires strategic leadership, deep operational and WMS expertise, and the ability to manage large-scale technology implementations while driving stakeholder engagement and business continuity.

• Own the multi-site WMS implementation roadmap aligned to corporate objectives and timelines.
• Chair central governance forums; establish decision-making frameworks, risk thresholds, and escalation paths.
• Lead execution across all phases:
  Design, Configuration, Testing, Training & Change Management, Deployment, and Post Go-Live Hypercare. Set entry/exit criteria per stage gate; ensure deliverables, approvals, and readiness are met before advancing.
• Own cutover and stage gate decisions in partnership with executive sponsors, site leadership and PMO.
• Define and maintain design standards and operational principles for all sites. Foster standardized processes, configurations, and SOPs across rollouts to reduce variability.
• Capture and disseminate lessons learned and reusable assets (templates, checklists, test suites).

• Assess readiness (people, process, tech, infrastructure) and lead remediation plans to 'go-live' quality standards.
• Direct site execution during mock runs, pilots, and phased deployments.
• Stand up Hypercare teams; define roles, SLAs, and escalation protocols for stabilization.
• Responsible for risk management impacting the success of the rollout.
• Responsible for WMS health metrics:
  Monitor trend data, throughput, and quality metrics; implement corrective actions and process adjustments.
• Transition sites to steady-state support with documented playbooks and ownership.

• Manage program budgets, forecasts, and variance; ensure cost efficiency and value realization. Negotiate and manage vendor SOWs and change orders.
• Leads, develops and recruits central team resources based on phase needs to include, DC Operational leader, OpEx, Technonolgy, Inventory Control, Systems, PMO, Inventory planning ,Trainers, Hypercare leaders and project support team members
• Establish performance expectations; coach for capability building and succession.
• Foster a culture of safety, collaboration, and continuous improvement.

• Educate DC leaders on operational implications of WMS; drive adoption and manage resistance. Develop communication plans and readiness metrics for end-users, leads, and managers.
• Provide executive-level briefings and site-level huddles to maintain alignment and momentum.
• Integrate efforts across Operations, IT, Engineering, Training/Change, and Finance to deliver cohesive outcomes.
• Align program dependencies (data, interfaces, infrastructure) and resolve cross-team blockers quickly. Coordinate with vendor/partners to manage configuration, integrations, and issue resolution.

• Strong leadership and ability to influence across multiple sites and drive…