Claims Examiner

Location: Macon, Georgia

Hours: 8:00 a.m. – 5:00 p.m.

The Property and Casualty (P&C) Claims team is looking for a highly motivated, energized and positive individual. We work in a fast‑paced, ever‑changing environment where claim information must be processed quickly, efficiently and accurately. We take pride in providing high standards of performance to our customers and strive to exceed those standards. If you enjoy assisting people in their time of need, being customer focused and working in a team‑oriented environment, then joining our P&C Claims team is the right move for you.

• Customer communication throughout the claim process, investigation into the applicability of policy coverage and evaluation of the loss, negotiation and settlement of the claim. Adjudication of the claim must be within company guidelines and follow all regulatory requirements associated with state insurance regulations.
• Pursue the most effective means of investigating claims. Investigate, evaluate, negotiate and determine accurate loss or damage payments of financial institution claims; related products include Collateral Protection Insurance (CPI), and Vendors Single Interest (VSI).
• Review and request necessary claim documentation including security agreements, loan and payment histories, underlying claim evaluations, collection notes and statements by pertinent parties to ensure an accurate and thorough settlement.
• Assign damage claims to appraisers and manage process to ensure accurate damage estimates and timely inspections.
• Utilize programs associated with auto valuation including CCC, Auto Appraisal information (AUDATEX), ISO, NADA, Kelley Blue Book and other adjusting tools; manage the total loss automobile valuation process and salvage requirements of each state.
• Determine the appropriate application of coverage and review the Master policy, specific certificates, waiver forms and applications to determine the policy that applies and the losses that may or may not fall within the policy guidelines.
• Provide prompt, effective and professional responses to borrower and lender claim inquiries.
• Contribute to continuous improvement in processes and procedures.

• Steadfast desire to provide world‑class customer service.
• Excellent verbal and written communication skills, including the ability to interpret and explain complex insurance policy language.
• Problem‑solving and analytical ability to understand the complexities of claim situations; this includes the ability to identify issues and recommend potential solutions.
• Strong team player with willingness to maintain a positive and compassionate attitude in a high volume setting.
• Internal drive and initiative to learn new tasks and surpass expectations.
• Solid organizational and time management skills to prioritize workload, adjust to changing priorities, and meet or exceed established deadlines.
• Strong attention to detail and maintaining accuracy.
• Ability to evaluate claims of up to moderate complexity, which would include interpreting policy provisions and applying policy language to individual claim losses.
• Ability to analyze client issues and communicate solutions and outcomes effectively within varying levels of the organization.

• College degree required except in the following circumstances:
• Minimum of 2 years of insurance claim processing experience.
• Property & Casualty Adjuster License preferred.

Business, Communication, Payment Processing, Standard Operating Procedure (SOP)

$18.80 – $32.69 per hour

Pay may vary depending on job‑related factors and individual experience, skills, knowledge, etc. More information on base pay and incentive pay (if applicable) can be discussed with a member of the Securian Financial Talent Acquisition team.

We want you to take time off for what matters most to you. Our PTO program provides flexibility for associates to take meaningful time away from work to relax, recharge and spend time doing what’s important to them. Securian Financial rewards associates for their service by providing additional PTO the longer you stay.