Clinic Supervisor

Major Responsibilities

• Ensures delivery of comprehensive patient care, collaborating with providers and other health care professionals in accordance with standards of practice and established policy and procedures.
• In conjunction with department manager/director, develops, implements, and updates policies and procedures related to department operations.
• Stays conversant on and consistently upholds Clinic policies.
• Manages daily operations for efficient work flow and encourages involvement of team members in process improvement and waste reduction initiatives.
• Conducts regular staff meetings. Provides a conduit for communication of AMG initiatives, KRA data, and all necessary information to team members and providers that assist in maintaining and creating a positive and open work environment.
• Performs interviewing, hiring, corrective action and termination activities in partnership with manager/director and HR.
• Ensures adequate staffing levels in all areas; utilizing cross training and cross staffing. Adjusts staff workloads accordingly.
• Promotes and facilitates team resolution of problems and conflicts related to department operations, staffing, patient/customer service or associate relation issues utilizing service recovery standards, actions plans, or training, as warranted.
• Meets with providers and support staff on a regular basis to review staff issues and operational efficiencies. Distributes and discusses productivity reports and Clinical Integration reports.
• Adheres to safety practices to maintain a safe work environment and promote patient safety.
• Reports safety issues through established channels and systems
• Reviews and works to resolve safety concerns
• Participates as requested in safety initiatives.

• Oversees and directs the operations of assigned department(s) to ensure appropriate use of resources, efficiency of workforce, and overall maintenance of department(s).
• Ensures delivery of comprehensive patient care, collaborating with providers and other health care professionals in accordance with standards of practice and established policy and procedures.
• In conjunction with department manager/director, develops, implements, and updates policies and procedures related to department operations.
• Stays conversant on and consistently upholds Clinic policies.
• Manages daily operations for efficient work flow and encourages involvement of team members in process improvement and waste reduction initiatives.
• Conducts regular staff meetings. Provides a conduit for communication of AMG initiatives, KRA data, and all necessary information to team members and providers that assist in maintaining and creating a positive and open work environment.
• Performs interviewing, hiring, corrective action and termination activities in partnership with manager/director and HR.
• Ensures adequate staffing levels in all areas; utilizing cross training and cross staffing. Adjusts staff workloads accordingly.
• Promotes and facilitates team resolution of problems and conflicts related to department operations, staffing, patient/customer service or associate relation issues utilizing service recovery standards, actions plans, or training, as warranted.
• Meets with providers and support staff on a regular basis to review staff issues and operational efficiencies. Distributes and discusses productivity reports and Clinical Integration reports.
• Adheres to safety practices to maintain a safe work environment and promote patient safety.
• Reports safety issues through established channels and systems
• Reviews and works to resolve safety concerns
• Participates as requested in safety initiatives.

• Oversees and carries out standard work audits to ensure team member, team lead/coordinator and provider compliance.
• Oversees/carries out and maintains 6S audits.
• Ensures visual management is maintained and shares with associates to support sustainment and accurate data collection.
• Analyze staffing patterns, mixes and needs to assure both quality of service and cost effective deployment of personnel.
• Continually evaluates metrics and department performance utilizing visual management.
• Engages and encourages team members while executing process improvement initiatives within department(s).

• Creates, evaluates and submits assigned department reports: (i.e., capital, personnel and operating budgets, department financial statements, general ledger, OT-FTE report, etc.)
• Maintains organized department records and data.
• Maintains complete and accurate team member files regarding certification/licensure, performance reviews, etc. to ensure compliance with Clinic, AAAHC and/or state and federal regulations as appropriate.
• Supports and maintains a Culture of Safety. Monitors, tracks and resolves patient and safety events in the MIDAS system. Encourages team members' use of MIDAS system to report all…