Manager, Business Office

** POSITION PERFORMANCE PLAN*
* ** _-_*
* ** Manager, Business Office*
* ** Position Summary** :
The Manager, Business Office oversees and manages all activities related to the business office including but not limited to Club Automation (CA) software, AR and AP, and is a key resource to the AVP, management team and staff members. Ensures best practices in business-related functions across the club and leads the optimization of CA. Develops and publishes monthly AR reports, auditing reports, and volume trend reports;

ensures high-level of accuracy in all reporting.

** Primary Customers** :
Members, non-members and staff.

** Healthplex Performance Areas/Behaviors**  **:*
* ** Member/ Customer First*
* + Treats others with courtesy, respect, and caring in all interactions.

+ Goes the extra mile to identify, fulfill, and exceed customer needs. Puts those needs first.

+ Promotes member rights, patient safety and ensures confidentiality and privacy at all times.

+ Recognizes, respects, and effectively communicates with all cultures.

** Promotes Teamwork and Partnerships*
* + Treats each employee as an equal and valued member of the team; works cooperatively with other employees to complete the work.

+ Willingly flexes to meet the changing workload demands and priorities.

+ Helps make Rush-Copley Healthplex a great place to work by promoting positives and committing to resolve problems.

+ Upholds Healthplex Employee Behavior Standard in all interactions to improve teamwork and enhance patient satisfaction.

+ Adheres to the Code of Conduct of Healthplex in the performance of job duties and promotes the adherence of others as well.

** Quality and Patient Safety*
* + Follows Healthplex safety goals.

+ Prevents recognized safety hazards by proactively reporting issues.

+ Maintains and supports a Just Culture by reporting errors.

+ Identifies potential opportunities and participates collaboratively to make improvements

** Team Relationships
** Coached by:
Director, Healthplex

** Position Performance Area/Expectations:*
* + Responsible for managing and providing support for all business office functions i.e. all member files, AR and AP, volume trend reports, managing petty cash, and maintaining office equipment, etc.

+ Responsible for overseeing the day-to-day operations of the business office including member, staff and AVP inquiries.

+ Responsible for the management of the business office staff, including employee schedules, annual reviews, training new staff and maintaining office communication.  

+ Provide support to all managers, supervisors and staff for any billing policies and procedures.

+ Assist members with inquiries regarding their membership, transactions, billing statements, refunds, credits, programming etc.

+ Oversee the processing and balance of daily cash reconciliation and bank deposit. Work with finance team to ensure deposit pick-up and reconciliation.

+ Assist members, Healthplex managers, supervisors and staff in set-up and processing for Club Automation classes, programs and registrations.

+ Adhere to the highest degree of professional standards and strict confidentiality in matters that require discretion.

+ Oversee and assist with registrations, transfers and charge outs that come business office.

+ Routinely audit vendor contracts to assure correct pricing.

+ Ensure all invoices are tax exempt.

+ Run and distribute all monthly Club metric and trend reports.

+ Ensure all Club policies and procedures are followed.

+ Verify and process monthly rental invoices.

+ Present financial update and business office update at the monthly Leadership team meeting.

+ Ensure all membership files, AR files, contracts, waivers, invoices, drop files, etc. are well maintained, organized and easy to access and navigate.

+ Run and distribute monthly Insights financial department reports.

+ Download, review and distribute the monthly Gain's report.

+ Ensure best practices are utilized and maintained through-out the business office.

+ Ensure all business office timelines are met.

+ Be willing to work hours necessary for a successful operation.

+ Demonstrate excellent communication skills and organization skills.

+ Serves as Manager on Duty.

**…