General Manager; Illinois

Position: General Manager (Illinois)
About the job General Manager (Illinois)

We are seeking a General Manager (Onsite) for a full time and direct hire role for one of our amazing and fast-growing home services partners just outside of Chicago, IL.

You will be the senior brand-level operating leader for this branch, and will oversee installation, service, repair, sales, customer experience, and administrative functions for this home services company. This is a true General Manager role with business ownership and full end-to-end accountability for revenue, margin, costs, EBITDA, people, culture, and customer experience. This leadership role will be focused on results, people, and culture.

You will be responsible for full P&L, operational execution, team leadership, and growth strategy. You will run the business with a data-driven, performance-oriented, and people-centered approach. This is a hands-on operational leadership role with disciplined financial management and structured business cadence in a PE-backed environment. This role is not a warehouse manager role, a functional operations-only role, a plant or logistics-only leadership role, a corporate or support role, or a position for someone who just supports the business but does not run it.

Responsibilities:

• Own full brand-level P&L including revenue, gross margin, operating expenses, and EBITDA.
• Own day-to-day operations across service, installation, repair, dispatch, scheduling, warehousing, and inventory.
• Lead the business to achieve profitable growth in sales & revenue quality, not just volume growth.
• Lead and develop a leadership team across operations, field, office, and support functions.
• Ensure compliance with OSHA, DOT, state licensing, and local regulatory requirements.
• Partner with the company's leadership on long-term growth, strategic planning and scaling initiatives.
• Develop and manage annual budgets, forecasts, and operating plans in partnership with the brand Controller and leadership.
• Manage the unit economics of the business, which include service vs. installation mix, job-level margins, labor productivity, material and vendor cost structure, and overhead leverage.
• Run a structured business cadence including weekly KPI reviews, monthly financial reviews, and quarterly planning.
• Identify and actively pull the key levers that drive profitability and growth (pricing, mix, productivity, cost structure, capacity, and execution quality).
• Ensure consistent execution of company standards for safety, quality, customer experience, and brand reputation.
• Implement and continuously improve SOPs, workflows, and performance dashboards.
• Drive field productivity, routing efficiency, schedule density, and first-time-fix performance.
• Build and maintain strong relationships with key customers, builders, vendors, and partners.
• Be proactive to identify and remove operational bottlenecks impacting growth, margin, or customer satisfaction.
• Oversee fleet, tools, facilities, and asset utilization.
• Partner with sales and field leadership to improve conversion rates, average ticket to job value, revenue mix, and customer lifetime value.
• Establish and enforce pricing discipline and margins.
• Build a culture that has high standards, is performance-driven, is respectful and collaborative, and is focused on continuous improvement and talent development.
• Drive a culture of commercial accountability across the organization and exercise independent judgment and discretion with respect to hiring, promotion, compensation recommendations, discipline, and termination decisions.
• Establish clear expectations, performance metrics, and accountability systems at every level.
• Ensure strong frontline leadership, technician engagement, and management bench strength.
• Maintain safety programs, training, and incident reporting.
• Oversee insurance, risk mitigation, and regulatory audits.
• Ensure compliance with all state and federal wage & hour laws, meal and rest period requirements, paid leave laws, and recordkeeping obligations.
• Oversee periodic physical inventory counts and asset controls.
• Leverage Service Titan and other operating systems to drive execution, visibility, accountability, and performance.
• Lead change management initiatives that improve results, not just process.
• Standardize best practices while preserving strong local execution.

Requirements:

• 7+ years of leadership experience running a business unit or multi-site operation in home services, installation, field-based service businesses, construction, building products, or trade services environments.
• Experience in garage door, overhead door, glass & aluminum installation, HVAC, plumbing, or similar trade services is a plus.

• Proven full P&L ownership with direct accountability for revenue, margin, costs, and profitability.
• Strong understanding of field service or installation workflows, job-level economics, labor productivity and capacity management, and safety and regulatory compliance.
• Demonstrated ability to run a business using KPIs and structured operating cadence, lead managers and…