Data Center Regional Operations Director

The role operates in a fast-paced, mission-critical data center environment that requires close coordination across 24/7 operations, technical teams, and customer-facing functions. The individual will regularly interact with cross-functional stakeholders including operations staff, engineering teams, senior leadership, vendors, contractors, and enterprise or hyperscale customers to ensure seamless service delivery. The position also requires experience working within unionized environments, including managing union labor, adhering to collective bargaining agreements, and maintaining effective labor relations while driving operational performance.
** Essential Fuctions
**** Facilities & Operations Management
*** Oversee day-to-day operations of critical infrastructure systems, including
** power, cooling (air production & distribution), fire/life safety, and access control
*** Develop and implement
** preventive and predictive maintenance programs
** to ensure system reliability and uptime
* Monitor and report on
** SLA performance and operational KPIs
*** Ensure all facilities operate in accordance with established
** policies, procedures, and best practices
**** Customer Implementation & Service Delivery
*** Partner with Implementation teams to ensure
** smooth onboarding and transition of customers into operations
*** Review and interpret
** customer contracts, SLAs, and service requirements
*** Serve as
** Implementation Manager for key accounts**, ensuring successful project execution and service delivery
* Track project progress including
** costs, purchase orders, vendor coordination, and overall project health
**** Environmental & Monitoring Systems
*** Oversee deployment and management of
** environmental monitoring systems across all facilities
*** Ensure effective monitoring and alerting through the
** Network Operations Control Center (NOCC)
*** Collaborate with Operations and Leadership to ensure
** environmental risks are properly managed and communicated
*** Support delivery of environmental services, including
** scoping and proposal development
**** Team Leadership & Development
*** Lead, develop, and manage operations teams, including
** hiring, onboarding, training, performance management, and career development
*** Establish staffing plans and
** optimize scheduling for 24/7 operations
*** Foster a culture of
** accountability, collaboration, and continuous improvement
*** Provide ongoing coaching, feedback, and recognition to drive team performance
** Security & Access Management
*** Oversee all aspects of
** facility access control and security operations
*** Partner with Security leadership to ensure
** monitoring, compliance, and incident response
*** Manage access permissions for customers, vendors, and employees
* Conduct
** incident reviews and post-mortems
** to improve future security outcomes
** Asset & Capacity Management
*** Manage
** asset tracking systems and reporting
** for both internal operations and customer requirements
* Monitor and forecast
** capacity utilization
** across power, cooling, and space
* Provide regular reporting on
** current and future capacity thresholds
**** Compliance & Regulatory Oversight
*** Ensure adherence to regulatory and audit requirements including
** SOC 2, SOX, and related standards
*** Maintain and update
** business continuity plans and operational documentation
*** Lead audit preparation, execution, and remediation efforts
** Incident & Problem Management
*** Act as the primary owner for
** customer issue resolution and escalation management
*** Oversee
** incident response, root cause analysis, and post-mortem reporting
*** Ensure effective communication during critical events and customer transitions
** Financial Management
*** Own and manage
** annual operating (OpEx) and capital (Cap Ex) budgets
*** Develop and present
** capital project proposals
** to leadership and capital committees
* Identify and implement
** cost optimization strategies
** while maintaining service quality
** Strategic Leadership
*** Lead and execute
** strategic initiatives
** to improve operational performance and service delivery
* Define operational roadmaps and align teams to achieve…