Manager, Business Office

POSITION PERFORMANCE PLAN – Manager, Business Office

Position Summary
:
The Manager, Business Office oversees and manages all activities related to the business office including but not limited to Club Automation (CA) software, AR and AP, and is a key resource to the AVP, management team and staff members. Ensures best practices in business-related functions across the club and leads the optimization of CA. Develops and publishes monthly AR reports, auditing reports, and volume trend reports;

ensures high-level of accuracy in all reporting.

Primary Customers
:
Members, non-members and staff.

• Treats others with courtesy, respect, and caring in all interactions.
• Goes the extra mile to identify, fulfill, and exceed customer needs. Puts those needs first.
• Promotes member rights, patient safety and ensures confidentiality and privacy at all times.
• Recognizes, respects, and effectively communicates with all cultures.

• Treats each employee as an equal and valued member of the team; works cooperatively with other employees to complete the work.
• Willingly flexes to meet the changing workload demands and priorities.
• Helps make Rush-Copley Healthplex a great place to work by promoting positives and committing to resolve problems.
• Upholds Healthplex Employee Behavior Standard in all interactions to improve teamwork and enhance patient satisfaction.
• Adheres to the Code of Conduct of Healthplex in the performance of job duties and promotes the adherence of others as well.

• Follows Healthplex safety goals.
• Prevents recognized safety hazards by proactively reporting issues.
• Maintains and supports a Just Culture by reporting errors.
• Identifies potential opportunities and participates collaboratively to make improvements

Coached by:
Director, Healthplex

• Responsible for managing and providing support for all business office functions all member files, AR and AP, volume trend reports, managing petty cash, and maintaining office equipment, etc.
• Responsible for overseeing the day-to-day operations of the business office including member, staff and AVP inquiries.
• Responsible for the management of the business office staff, including employee schedules, annual reviews, training new staff and maintaining office communication.
• Provide support to all managers, supervisors and staff for any billing policies and procedures.
• Assist members with inquiries regarding their membership, transactions, billing statements, refunds, credits, programming etc.
• Oversee the processing and balance of daily cash reconciliation and bank deposit. Work with finance team to ensure deposit pick-up and reconciliation.
• Assist members, Healthplex managers, supervisors and staff in set-up and processing for Club Automation classes, programs and registrations.
• Adhere to the highest degree of professional standards and strict confidentiality in matters that require discretion.
• Oversee and assist with registrations, transfers and charge outs that come business office.
• Routinely audit vendor contracts to assure correct pricing.
• Ensure all invoices are tax exempt.
• Run and distribute all monthly Club metric and trend reports.
• Ensure all Club policies and procedures are followed.
• Verify and process monthly rental invoices.
• Present financial update and business office update at the monthly Leadership team meeting.
• Ensure all membership files, AR files, contracts, waivers, invoices, drop files, etc. are well maintained, organized and easy to access and navigate.
• Run and distribute monthly Insights financial department reports.
• Download, review and distribute the monthly Gain’s report.
• Ensure best practices are utilized and maintained through-out the business office.
• Ensure all business office timelines are met.
• Be willing to work hours necessary for a successful operation.
• Demonstrate excellent communication skills and organization skills.
• Serves as Manager on Duty.

• Licensure: N/A
• Education:
  
  Bachelor’s degree in a relevant field accounting, finance, business administration)
• Certifications:
  
  American…