Service Manager

Service Manager ABOUT RUNDE CHEVROLET

Runde Chevrolet is part of the Runde Auto Group, a family-owned and operated dealer group with four locations serving the Tri-State area. We've built a reputation for integrity, community involvement, and delivering great ownership experience — and we hold our team to that same standard. Our East Dubuque location is a full-service Chevrolet dealership with a tenured service team, loyal customer base, and a strong foundation to build on.

We're looking for an experienced, hands-on Service Manager to lead our fixed operations department at Runde Chevrolet. This is a dual-focus role — you'll be expected to drive revenue and CSI improvement while developing and stabilizing the team around you. The right candidate leads from the front, earns the respect of their technicians and advisors, and brings both operational discipline and a customer-first mentality to everything they do.

This role reports directly to dealer group leadership and has full authority over the service department's operations and performance metrics.

• Lead and hold accountable a team of service advisors, technicians, and support staff
• Build a culture of accountability, professionalism, and continuous improvement
• Conduct regular one-on-ones, performance reviews, and training sessions
• Work with HR to hire and onboard service department personnel as needed
• Mentor advisors on effective customer write-up, upsell communication, and RO management

• Own department financial performance including labor gross, parts gross, and overall fixed absorption
• Set and monitor KPIs including ELR, hours per RO, advisor productivity, and technician efficiency
• Develop and execute strategies to increase customer pay, warranty, and internal revenue lines
• Work closely with the parts department to optimize inventory and turn
• Identify and capitalize on service marketing and retention opportunities

• Ensure every customer interaction reflects Runde's standard of integrity and care
• Resolve escalated customer concerns promptly and professionally
• Monitor and improve CSI/NPS scores through process discipline and team training
• Maintain a clean, organized, and professional service environment

• Manage shop loading, scheduling, and technician dispatch for maximum throughput
• Ensure compliance with manufacturer warranty procedures and internal controls
• Maintain accurate RO documentation and proper repair order closing practices
• Oversee loaner fleet management and shop equipment maintenance
• Collaborate with dealer group leadership on facility, staffing, and capital needs

• 3+ years of experience as a Service Manager at a franchised dealership
• Proven track record of growing service revenue while maintaining strong CSI scores
• Experience leading and developing a team of advisors and technicians
• GM/Chevrolet brand experience strongly preferred
• Strong understanding of warranty administration, shop scheduling, and parts-service integration
• Ability to read and act on department financial statements and performance reports
• Excellent communication skills — with customers, with your team, and with leadership
• A reputation for honesty, follow-through, and doing things the right way

• Competitive pay plan with performance-based incentives
• Health, dental, and vision benefits
• Paid time off and holidays
• 401(k) with company match
• A stable, family-owned environment where your decisions matter
• The backing of a multi-rooftop dealer group with real resources and long-term vision

Submit your resume showing your experience and what you'd bring to this role. Qualified candidates will be contacted for a confidential conversation.