Associate Principal, Clinical Operating System; cOS

Associate Principal (cOS)

Lead delivery of Clinical Operating System (cOS) engagements with health‑system clients, turning the operating model from concept into daily practice. This field‑based transformation role involves coaching leaders, implementing technology, and shaping a new service line.

• Lead and support delivery of cOS engagements across the full lifecycle: assessment, implementation, go‑live, sustainment, and evolution.
• Coach leaders at all levels—unit, department, hospital, and system—on adopting cOS standard work and daily management routines.
• Translate cOS methodology into practical, observable behaviors that improve reliability, accountability, and frontline engagement.
• Serve as a trusted, credible on‑site partner to clinical, operational, quality, safety, patient experience, and executive leaders.
• Ensure implementations are both operationally sound and technology‑enabled, with software embedded into workflows.
• Partner closely with product, engineering, and analytics teams to surface workflow insights, adoption barriers, and enhancement opportunities.
• Support adoption of cOS tools (dashboards, rounding tools, escalation workflows, event reporting, reliability metrics).
• Identify opportunities to reduce manual work through improved workflow design, automation, integration, or configuration.
• Contribute to building and scaling a new cOS service line, including playbooks, tools, and repeatable delivery models.

• 15+ years of experience in healthcare operations, clinical transformation, performance improvement, or high‑reliability environments.
• Deep experience across patient experience, employee experience, safety, and/or quality solutions.
• Tech‑forward healthcare operator or implementation leader who has led real operational change in clinical settings.
• Understanding of how product, data, dashboards, workflow tools, and integrations influence adoption.
• Proven success implementing operational change—not just advising.
• Deep experience with daily management systems (e.g., tiered huddles, leader rounding, visual management, escalation pathways, standard work).
• Ability to coach leaders in real time, from frontline managers to senior executives.
• Strong systems thinking—able to distinguish local issues from broader operating‑model challenges.
• Comfortable working in active clinical environments (hospital units, shift changes, frontline workflows).
• Strong communication, facilitation, and relationship‑building skills.
• High level of ownership, adaptability, and credibility with clients.
• Bachelor’s degree required.

Base salary range: $145,000–$230,000, not typically near the top of the range. Salary offers are based on relevant skills, experience, education, and applicable licensure or certifications. In addition to base salary and a competitive benefits package, successful candidates may receive a discretionary bonus or commission tied to achieved results.

Remote (U.S.) – approximately 80% remote, typically aligned to a primary client in the U.S. with on‑site presence Monday–Thursday.

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and is well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other federally, state, or locally protected class.

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