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Data-Driven Complaint Handling Lead

Job in Aurora, Kane County, Illinois, 60505, USA
Listing for: Sonova USA, Inc.
Full Time position
Listed on 2026-07-01
Job specializations:
  • Management
  • Customer Service/HelpDesk
Salary/Wage Range or Industry Benchmark: 78000 - 97000 USD Yearly USD 78000.00 97000.00 YEAR
Job Description & How to Apply Below

Sonova USA, Inc. is seeking a Complaint Handling Manager in Aurora, IL to lead the complaint handling team. You will oversee all aspects of customer complaints, ensuring timely investigations and identifying complaint trends to enhance the customer experience.

The ideal candidate will have 5+ years of experience in regulated industries, strong analytical skills, and proficiency in Salesforce. This role offers a comprehensive benefits package including medical coverage, 401k with match, and tuition reimbursement.

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