Director, Resource Management

Responsibilities

• Own end-to-end resourcing across assigned Business Units and capabilities
• Make informed, data-driven staffing decisions that align to project needs, client delivery expectations, and business priorities.
• Lead resolution of complex or high-stakes staffing challenges, acting as a senior escalation point within the RM function.
• Balance client delivery, employee experience, and financial performance in all staffing decisions.
• Provide senior-level guidance on prioritization across competing demands, influencing stakeholders across a matrixed organization.
• Oversee freelancer and external resource utilization, ensuring spend aligns to budget and margin targets.
• Own and maintain forward-looking resourcing forecasts in partnership with Department and Capability Leads.
• Proactively identify capacity risks and skill gaps, and recommend solutions (e.g., hiring, upskilling, freelance, outsourcing).
• Support workforce planning through level analysis, capacity modeling, and organizational design inputs.
• Partner with HR and Talent Acquisition to align hiring strategies to current and future demand.
• Take accountability for achieving billability and utilization targets across the Business Unit.
• Partner closely with Finance to evaluate performance, identify risks (e.g., over service), and optimize margin.
• Deliver monthly performance reporting with clear insights and actionable recommendations.
• Contribute to discussions around scoping, pricing, and delivery models, ensuring resourcing implications are understood.
• Champion consistent application of Resource Management best practices across the organization.
• Drive process improvements in partnership with Operations and Finance (e.g., reporting, tooling, workflows).
• Ensure Workfront (or equivalent tools) are used effectively for allocations, forecasting, and reporting.
• Improve cross-functional collaboration and data quality to elevate the impact of Resource Management.
• Lead, mentor, and develop Resource Managers and Resource Associates.
• Support onboarding, training, and growth of the team to build capability and consistency.
• Conduct regular 1:1s, contribute to performance reviews, and support goal setting and development plans.
• Model best practices in stakeholder management, analytical rigor, and strategic thinking.
• Foster a proactive, solutions-oriented, and commercially aware team culture.

• 10+ years of experience in Resource Management, Workforce Planning, or Operational Staffing, with 2–3+ years in a leadership role
• Experience operating in a complex, matrixed professional services or agency environment (healthcare experience strongly preferred)
• Strong understanding of cross-functional team structures and integrated delivery models
• Strong financial acumen, including billability, utilization, forecasting, and margin management
• Proven ability to influence and drive alignment across senior stakeholders without direct authority
• Excellent analytical and reporting skills, with the ability to translate data into actionable insights
• Experience with enterprise resourcing and workflow tools (e.g., Workfront or similar)
• Demonstrated success in driving process improvements and operational efficiency