Regional Services Manager - Canada

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The successful candidate will oversee the successful execution of AMI, Smart Grid, and utility distribution projects across Canada while ensuring the performance, reliability, and optimization of our Flex Net platform and related technologies. The Application Engineering Manager is responsible for ensuring each project is completed on‑time, on‑budget, and within customer specifications — while also driving continuous improvement in technical service delivery and team capability.

• Lead, mentor, and develop a regional team of Project Managers and Application Engineers across Canada
• Assign resources to projects and field maintenance work based on workload, technical complexity, and customer priorities
• Drive talent development using the CPG process and foster a culture of technical excellence and customer focus
• Manage performance, conduct reviews, and support career growth for direct reports
• Effectively manage a remote, multidisciplinary team and drive culture change across the regional organization

• Oversee installation, service, and warranty execution of utility distribution, Smart Grid, and AMI projects within the Canadian region
• Coordinate all customer and project activities including system acceptance, maintenance, and warranty services
• Monitor project activity, address customer service and field maintenance issues, and ensure adherence to schedules and budgets
• Lead pre‑award coordination, contract and SOW development, and review
• Ensure all project phases are documented appropriately and executed in line with company and customer standards

• Provide technical direction on AMI (Sensus Flex Net) system performance, optimization, and reliability
• Guide the team in troubleshooting and resolving complex issues across head‑end systems and network components
• Champion preventive maintenance plans (daily, weekly, monthly), system health monitoring, and meter read performance improvements
• Recommend and approve system improvements, over‑the‑air upgrades, and hardware enhancements
• Oversee backend data flow analysis to diagnose and resolve deployment issues
• Ensure compliance with data security, privacy, and regulatory standards relevant to Canadian utility operations
• Architect customer solutions by leveraging expert knowledge of Sensus services and products such as RNI, MDM (Sensus Analytics), AMR Reading (Sensus Easy Link), and required integrations

• Serve as the senior point of escalation and primary customer interface for the Canadian region
• Represent the region across business development phases: RFP, shortlist, customer contract negotiations, and endpoint installation contractor SOWs
• Build strong strategic relationships across Sensus organizations including Sensus Sales, Technical Support, Professional Services, Engineering, Marketing, and Product Management
• Align closely with Canadian Distributor to drive resolution of post‑sales technical issues
• Provide project status reporting to senior management and lead customer conflict resolution

• Bachelor’s degree in Engineering, Computer Science, or a related technical discipline (or equivalent relevant experience)
• 8+ years of combined experience in project management, field service, and/or applications engineering, with at least 3 years in a leadership or people management role
• Demonstrated experience in utility distribution services or operations (water, gas, and/or electric)
• Strong knowledge of utility operations, business processes, and software platforms including Meter Data Management Systems (MDM) and Customer Information Systems (CIS)
• Project management…