Multi-Unit Manager

Multi-Unit Manager

With over 85 locations, Stella's Place, Shelby's & Dotty's are Chicagoland's premier destination for slots and video poker. Our three brands are neighborhood gathering places for adults to enjoy a light meal and video gaming in the comfort of a welcoming and friendly environment.

Play Spin Win Brands is looking for service and culture focused individuals to oversee the operations of 6-8 locations.

Job Summary:

The Multi-Unit Manager is a tactile leader who will work directly with each location and team to build a successful operation that epitomizes Play Spin Win Brands mission of cultivating relationships through personalized service. The Multi-Unit Manager will be directly involved in the day to day activities including scheduling, ordering, compliance, and customer service.

Duties and Responsibilities:

Team Building:

• Hire, train and lead each store's exceptional customer-focused employees; building an effective aligned staff in conjunction with Play Spin Win Brands vision and culture.
• Consistently and effectively communicate company objectives through face to face communication, team meetings and daily calls to each property.
• Ensures that all local and national health and food safety codes are maintained.
• Performs visitations of each location on a consistent basis to ensure quality standards are being maintained and complete a checklist for each visit.
• Instill and uphold the mission of cultivating relationships through personalized service.
• Lead recognition and motivational efforts throughout the area for team members and guests.
• Work hands-on in each property to ensure compliance of guest service, cleanliness and standards of excellence.
• Provide guidance to all team members, leading by example.
• Work side by side with team members to model and validate operational excellence through ongoing visitations on varying days and partial days.
• Executes all schedules, minimizing overtime and ensuring proper coverage.
• Bi-weekly payroll reporting.
• Maintain proper inventory levels with thorough inventory and purchasing.

Compliance:

• Maintain all local licenses including but not limited to, State and local liquor, business and gaming licenses.
• Ensuring team members have up to date food manager and basset certifications.
• Ensure safety regulations are followed and company standards are met consistently.
• Execution of the highest standards of all local health and safety codes as well as security policies.

Budget/Reporting:

• Complete all required reports in a timely manner including weekly and monthly reports and business reviews.
• Responsible for attaining food budgetary goals.
• Ensure operational and financial targets remaining within agreed upon budgets and timelines.

Performance:

• Develop and maintain a strong relationship with employees and customers.
• Run a top line business through operational focus, ensuring that correct procedures are followed at all times.
• Proactively identify and manage challenges to address customer concerns and issues.
• Address underperformance and accountability with necessary documentation.
• Analyze employee performance and provide feedback, guidance and training to impact results.
• Monitor and ensure execution of local store marketing programs per company directives.

Skills and Experience:

• Minimum of 3 years' management experience.
• 1+ years of Multi-Unit experience preferred.
• Proven track record of developing talent.
• Ability to drive guest satisfaction.
• Demonstrated track record of workplace achievement in the selection coaching and development of team members.
• Great communication skills and strong interpersonal and conflict resolution skills.
• Proactive, self-motivated and successful problem solver.
• Proficient in Microsoft, Google and Apple applications.
• Ability to analyze a P&L.
• Ability to handle confidential and sensitive information and data.
• Entrepreneurial passion to be high energy, independent and work across all levels of the organization.
• Ability to travel throughout Illinois and have an adaptive work schedule including nights and weekends.
• Attend meetings and trainings as required by management.
• Perform other duties as requested by management.