Service Delivery Manager
Listed on 2026-09-04
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Management
Operations Management, Regulatory Compliance Specialist, Project & Program Management
About Syngenta
At Syngenta Group,we'rea global community of 56,000 innovators across 90 countries, united by a 250-year legacy of agricultural excellence. As the world's most local agricultural technology partner, we create tailor-made solutions that transform farming while protecting our planet, driven by our commitment to innovation, ethics, and integrity. Through our welcoming environment and varied perspectives, we pioneer breakthrough solutions for farmers, society, and future generations.
Join our worldwide teams of agricultural pioneers in creating a more resilient andequitablefood system for all.
At Syngenta, our goal is to build the most collaborative and trustworthy team in agriculture, providing top-quality seeds and innovative crop protection solutions that improve farmers' success. To support this mission, Syngenta is seeking a Service Delivery Manager in Malta, IL. This role will be responsible for overseeing the delivery of facility management services through Global Facility Management (GFM) and partner suppliers across assigned site(s).
This position ensures services consistently meet established standards, Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and regulatory and compliance requirements.
Working closely with business leaders, internal stakeholders, suppliers, contractors, and landlords, the Service Delivery Manager supports safe, efficient, cost-effective, and productive workplaces where employees can perform at their highest potential. The role oversees service performance, employee communications, real estate activities, budgets, financial trends, accruals, and facility-related projects. A key focus is driving continuous improvement and implementing scalable, agile, value-added, and fit-for-purpose facility management solutions aligned with regional and global objectives.
Accountabilities:
- Serve as the primary point of contact for employees, GFM suppliers, external contractors, business partners, and other stakeholders supporting facility operations at assigned site(s).
- Ensure site activities comply with applicable legal, regulatory, fiscal, Health, Safety, and Environment (HSE), and corporate requirements; identify and elevate gaps to the Senior Service Delivery Manager.
- Partner with site and business leaders to support business continuity, operational innovation, and regional and global sustainability goals.
- Monitor supplier performance against established KPIs, SLAs, governance standards, and contractual requirements while driving continuous improvement.
- Lead tenant and employee communications regarding building shutdowns, maintenance, construction, emergencies, and other facility-related activities.
- Manage applicable landlord relationships, lease compliance, common area maintenance charges, building-management coordination, and alignment with real estate strategy.
- Oversee site-level real estate activities, portfolio records, and transactions, such as maintaining the Syngenta Property Database and Real Estate Tracker.
- Develop and manage GFM budgets in partnership with the Senior Service Delivery Manager, Regional GFM Head, GFM Finance, and supplier partners; monitor spending, trends, and accruals against budget.
- Lead or support GFM capital, maintenance, operational, and facility-related projects, ensuring delivery within established time, cost, scope, and quality expectations.
Required Qualifications:
- Bachelor’s degree in Facilities Management, Business Administration, Engineering, or another closely related field.
- Minimum of five years of demonstrated experience in corporate facilities management and real estate operations, such as executive-level collaboration and stakeholder engagement.
- Working knowledge of applicable regulatory, legal, compliance, and HSE requirements within a facilities management environment.
- Experience developing and managing budgets, spending forecasts, accruals, and financial performance within a complex operational environment.
- Demonstrated expertise in governance and contract management, such as oversight of SLAs and KPIs.
- Proven experience managing third-party suppliers, contractors, and service providers while building strong…
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