Service Navigator
Listed on 2026-07-18
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Non-Profit & Social Impact
Community Health
Service Navigator
The Service Navigator provides a central source of reliable and objective information about various programs and services. Helps people, businesses, and community organizations understand and evaluate the multiple options available to meet their needs. Helps people to find resources in the community and make informed decisions. Provides assessment and enrollment counseling for individuals as appropriate. Connects individuals, employers, community resources, educators, and services that further their goals and initiatives.
Sustains policies, procedures, and programs. Typically works on projects and tasks that span 3 – 12 months.
Principal duties include overseeing activities to support the use of the service navigation program, working closely with business service representatives to provide direct outreach and education, assisting with resource development, providing community outreach, maintaining participant records, assessing program participants for job readiness, maintaining confidentiality, keeping regular notes and records, planning and managing own work, solving problems of moderate to advanced complexity, understanding and applying professional principles, championing community engagement initiatives, and completing other duties as assigned.
Requirements include two years of college education or experience equivalency, and a minimum of 3 years' experience. Experience in one or more:
Social Services, Workforce Development, Education, Nonprofit Management, Community Leadership and Development, Communications, Government sectors, or a related field is preferred. Bilingual preferred but not required. Prior experience working with government grants is preferred. Knowledge of career assessment, training, and placement preferred. Proficiency with Microsoft Office suite and ability to learn and effectively use various Workforce Development Information systems is required.
Must have a valid driver's license. Frequent travel is required to reach locations within the service region, including urban, suburban, and rural areas. This role requires occasional evening and weekend event attendance (
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