Quality Assistant​/Technician

Responsible for monitoring the overall quality process in the label production with decisions on a suspect or non-conform product (raw material, semi-finished goods, finished goods) to ensure quality standards are reached, and customer satisfaction is achieved.

As a part of this role, you will support the internal audit process by executing product/procedural audits. Assisting the corrective actions process by participating in the root cause analysis as the elaboration and implementation of disciplinary actions. Support the conformity management process by collecting and entering data and, treating customer and supplier complaints and assisting the measuring instruments process by maintaining proper instrument calibrations.

Required Skills/Abilities:

• Good communication skills (written and verbal)
• Ability to work physically (Standing, lifting, sorting)
• Familiar with the Microsoft Office suite and able to maneuver with web-based software
• Good Audit & Investigation skills
• English Language
• Detail Orientated
• Integrity
• Adaptable/flexible
• Analytical
• Spanish - good to have but not required

Education and Experience:

• High school diploma or equivalent
  - Required
• Experience in label production
  - Preferred
• 2+ years of manufacturing experience- an asset
• Prior QA experience - Preferred

Responsibilities:

• Be available to respond to the production floor's quality demands.
• Making quality decisions for the proper treatment of a non-conform product.
• Sort finished or semi-finished goods or supply the information/samples required for production to sort
• Verify the conformity of raw material/cutting tools at their reception.
• Execute required audits.
• Complete the COAs for customers.
• Assist QC Supervisor in quantifying production non-conformances in the non-conformance report.
• Support QC Supervisor on customer emails. (Complaints, documentation requests, etc.)
• Support QC Supervisor on customer relations. (attending to calls, documentation requests, and complaint follow-ups, etc.)
• Conduct investigations of customer complaints.
• Data management:
  Entering customer complaints & corrective actions in our software (X3 Web system).
• Input/Track all supplier complaints in our software (X3 Web system).
• Support the Quality Control Supervisor to elaborate corrective actions by working directly on the cause.
• Support the QC Supervisor in the implementation and verification of corrective actions.
• Assist with supplier complaints investigations.
• Work with our QC Supervisor to prepare customer and supplier claims/complaints.
• Assist Process Manager 10 with the management of measuring instruments and calibration guides.
• Assist the technical department with quality assurance testing.
• Assist the QC Supervisor with the maintenance of the documentation system (Elaborating, modifying, applying, and removing documents)
• Participate in any additional improvement projects defined by the immediate supervisor or IML Labels.

IML Labels Chicago Inc. is an equal-opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status. Women, minorities, individuals with disabilities, and protected veterans are encouraged to apply.