Sales Associate

About UGG

At UGG, a division of Deckers Brands, we transform the lives of our customers and each other by sharing our passion and love for UGG. We are driven by a clear mission: to bring the UGG brand to life through every interaction and evolve industry ideas by delivering experiences our customers desire. As a member of the Deckers Family, you represent our brands and deliver unique, personalized shopping experiences.

As a UGG Sales Associate, you create personalized shopping experiences for our customers that drive brand loyalty. You greet customers promptly and courteously, offer recommendations and product knowledge, and communicate UGG brand sustainability initiatives. You operate as part of a dynamic team and cooperate to achieve business goals.

You ensure that all customer questions are addressed accurately, provide exceptional service from start to finish, and effectively communicate our return policy and dress code. You maintain a positive, cheerful attitude with customers and team members, promote the store and brand image, and handle the cash register, inventory, and visual merchandising standards. You practice safety-consciousness, respond to theft, keep the store clean, and report to your Store Manager in advance if you will be late or absent.

• Ensure the highest level of customer service possible as outlined in our Service Training Program
• Prioritize brand and product knowledge training in customer interactions
• Communicate effectively with customers, team members, management, and corporate stakeholders
• Contribute to a team and cooperate to achieve goals
• Multi-task in a fast-paced environment
• Respond to problem situations with professionalism
• Think critically to solve problems and approach challenges with agility

• Two (2) years of retail store experience preferred.
• High School Diploma
• Excellent verbal and written communication skills and ability to convey the UGG and Deckers Brands Vision and Mission to your team members and customers
• Highly motivated team player and self-starter

• Flexibility of schedule and hours to meet the needs of the business.
• Proficient in Microsoft Office suite of tools and applications.
• Valid driver’s license.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.

Salary: $15.25

The salary posted reflects the target for new hire salaries for this role at this specific store location. Individual pay will be determined by location and additional factors, including job related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary for your preferred location during the hiring process.