Sales Support Associate III - Aurora, IL

Overview

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Coach

Aurora, IL, US

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

The Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale is essential to this role.

• CASH WRAP:
  Greeting the customer with a smile and with eye contact and offering your name
• Interact genuinely and naturally with the customer
• Read cues and determine customers’ needs
• Conduct email/name capture, where permitted by law
• Maintain accuracy when operating POS
• Maintain cash wrap organization and cleanliness
• Suggest multiple add-ons and sell gift cards
• Maintain cash and POS media accurately and in compliance with Coach policy
• Create lasting impression by genuinely thanking customer and provide reason to return
• Represent Coach brand appropriately

• STOCKROOM / WAREHOUSE:
  Receive shipment and transfers
• Notify Store Management when new product arrives
• Scan cartons/transfers, verifying store information is correct
• Communicate all discrepancies to Store Management
• Process shipment/transfers according to Coach standards and time frames
• Organize and clean stock room daily; to include offsite / remote warehouse as applicable
• Shift/organize product in the stockroom; react to sell through and make room for new product
• Manage stock levels/product ownership in back-of-house and sales floor
• Prepare and conduct regular cycle counts, as directed
• Participate in store physical inventory counts, as scheduled
• Maintain Company Loss Prevention standards

• SALES FLOOR:
  Regularly analyze sales floor to assess replenishment needs
• Replenish sales floor/assigned zone
• React to sell through and execute visual merchandising needs
• Support sales floor activities, as directed
• Effectively communicate information pertaining to price points, features/benefits, color and stock availability to multiple customers
• Respond to customer requests confidently; partner with sales team or Store Management, when needed
• Upkeep housekeeping standards

• Courage
  :
  Doesn’t hold back anything that needs to be said; provides current, direct, complete, and actionable feedback to others; faces up to people problems quickly and directly; is not afraid to take negative action when necessary.
• Creativity
  :
  Comes up with new and unique ideas; makes connections among previously unrelated notions; often seen as original and value-added in brainstorming settings.
• Customer Focus
  :
  Is dedicated to meeting the expectations and requirements of internal and external customers; builds effective relationships and earns trust and respect.
• Dealing with Ambiguity
  :
  Can cope with change; can shift gears; acts without the total picture; handles risk and uncertainty.
• Drive for Results
  :
  Exceeds goals; top performer; bottom-line oriented; pushes self and others for results.
• Interpersonal Savvy
  :
  Relates well to all kinds of people; builds rapport and constructive relationships; uses diplomacy and tact.
• Learning on the Fly
  :
  Learns quickly; open to change; analyzes, experiments, and finds solutions; grasps new concepts rapidly.
• Perseverance
  :
  Finishes tasks with energy and determination, even in the face of setbacks.
• Dealing with Ambiguity (duplicate text):
  Can cope with change and uncertainty.

• Strategic Agility
  :
  Sees ahead clearly; anticipates future consequences; articulates credible visions and strategies.
• Developing…