Shipping and Receiving Associate Normal, Illinois

The Shipping and Receiving Associate provides exceptional mail and receiving services, ensuring timely processing, distribution, and delivery of inbound mail, packages, and supplies to support the onsite business service center. This role continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous, and efficient service.

Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership.

• Provides 5-star customer service to all employees (in all forms of communication).
• Receives goods and verifies the quality and count of all items unloaded; checks against suppliers' count and immediately reports discrepancies per company policy.
• Maintains accurate records of all received items.
• Completes documentation for damaged or missing items and reports issues to supervisor.
• Receives inbound mail/packages, sorts incoming mail, and inputs into chain of custody software.
• Operates mail machines including postage meters, photocopiers, and mail folding/inserting machines.
• Maintains records of receipt, mailing dates, and other required information.
• Notifies employees upon receipt of inbound deliveries and distributes mail/packages to personnel.
• Acts as point of contact for company personnel on mail/package inquiries.
• Submits work orders for certain requests.
• Monitors office supply levels and replenishes or orders as needed.
• Proactively seeks out additional work during downtime.
• Builds professional relationships with customers and other teams.
• Trains back‑up staff and provides guidance on policies and procedures.
• Determines additional support needed when handling sensitive inquiries.
• Provides reception, concierge, or hospitality coverage as needed.
• Demonstrates strong verbal and written communication skills.
• Shows PC skills with MS Office Suite experience.
• Handles multiple tasks simultaneously.
• Demonstrates good organizational skills.
• Has working knowledge of MFD equipment.
• Understands receiving procedures and comprehends instructions.
• Works independently and completes projects.
• Attends to detail when validating packing slips and receiving documentation.

• Preferably at least 1 year of shipping and receiving experience in a fast‑paced environment.
• Must be able to operate a forklift.
• Must be able to operate a vehicle.
• Must be able to operate both manual and electric pallet jacks.
• Must be familiar with smartphone technology.
• Must be familiar with desktop computer technology.
• Must be comfortable with frequent face‑to‑face customer interactions.
• Must be comfortable standing and walking for the full shift.
• Must be comfortable in a loud and dirty environment.
• Must be able to lift and carry up to 100 pounds, with varying frequency.
• Must have legible handwriting.
• Approx. 50% of the time this position requires the following physical demands:
• Fine and/or gross motor skills, including grasp, lift and carry packages on a standard wheeled cart with a 60‑lb load capacity.
• Ability to walk, bend, kneel, stand, and sit for an extended period.

$20 - $21.50 USD

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead to other career opportunities.
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
  • Note:
    
    Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours per week may have a different benefit offering.

SPS is an award‑winning employer of choice offering outsourcing solutions that…