Sales Associate

Summary

Our Sales Associates are critical to the success of our stores. As a Sales Associate, it’s your job to create the best possible customer experience. You listen to each customer and offer recommendations and current product knowledge in response to their needs. You also communicate the brand’s sustainability initiatives and social and ethical commitments while sharing your passion for our products.

You operate as part of a dynamic team and cooperate to achieve business goals.

As a Sales Associate, you create personalized shopping experiences for our customers that drive brand loyalty. You greet customers promptly and courteously as they enter the store, address all customer questions accurately, and respond before they leave. You provide exceptional service from start to finish, including effectively communicating our return policy. You maintain a positive, cheerful attitude with customers and team members, promote the store and brand image in all interactions, and adhere to a dress code.

You provide exceptional service to in‑store customers and those who call on the phone.

In your role, you also manage the cash register, handle money accurately, check inventory daily, keep products stocked and available, merchandize product in accordance with Visual Merchandising standards, maintain a clean and well‑organized back‑stock and break area (daily vacuuming, sweeping, dusting), and respond to theft in accordance with policies. You report to work on time, notify your Store Manager in advance if you will be late or absent, and act as an integral part of a team.

• Ensure the highest level of customer service as outlined in our Service Training Program
• Prioritize brand and product knowledge training in customer interactions
• Communicate effectively with customers, team members, management, and corporate stakeholders
• Contribute to a team and cooperate to achieve goals
• Multi‑task in a fast‑paced environment
• Respond to problem situations with professionalism
• Think critically to solve problems and approach challenges with agility

• Two (2) years of retail store experience preferred.
• High School Diploma
• Excellent verbal and written communication skills and ability to convey the Deckers Brands Vision and Mission to your team members and customers
• Highly motivated team player and self‑starter

• Flexibility of schedule and hours to meet the needs of the business.
• Proficient in Microsoft Office suite of tools and applications.
• Valid driver’s license.

As part of our Deckers Family, you belong to more than a lifestyle company. From our corporate offices to our multi‑branded retail stores across the globe, we value giving people the freedom to pursue their passions, express their individuality, and are committed to helping them succeed. We’re proud to offer a wide range of benefits to best recognize the important role each person plays in our mission, including competitive pay, discounts, perks, global contests, and opportunities for growth and development.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.

$15.55 the salary posted reflects the target for new hire salaries for this role at this specific store location. Individual pay will be determined by location and additional factors, including job‑related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary for your preferred location during the hiring process.