Keyholder, Retail

Job Description

Posted Wednesday 15 July 2026 at 10:00

At Fossil Group
, we are part of an international team that dares to dream, disrupt, and deliver innovative watches, jewelry, and leather goods to the world. We're committed to long-term value creation, driven by technology and our core values:
Authenticity ,
Grit ,
Curiosity ,
Humor , and Impact . If you are a forward-thinker who thrives in a diverse, global setting, we want to hear from you.

As a Keyholder
, you are the face of Fossil – focused, committed and passionate about creating a superior shopping experience whilst embodying the Company’s core values.
You welcome our guests confidently and have the skill to build trusting relationships by sharing your product knowledge, actively listening and asking lifestyle questions to understand our guests’ needs. You take ownership of your daily tasks and are self driven to meet your individual sales and KPI targets. Additionally there is the responsibility to open and close the store as and when there is no management on shift.

Together with the team, you help create a positive store atmosphere and contribute to achieving our goals – because at Fossil, it’s Greater Together.

• Approach and engage our guests in a friendly and proactive manner
• Promote guest loyalty by providing a superior selling experience
• Provide recommendations by utilising product knowledge and storytelling
• Take ownership of individual targets and KPIs
• Adaptable and effective one on one selling skills
• Support product presentation and visual merchandising
• Contribute to the store’s success and a positive team spirit

• Safely retain a set of store keys so that the store can be opened or closed in the absence of any management on shift
• During times where no management is present on shift, the Keyholder will be responsible for: completing opening and/or closing store routines, filling out daily planners, analysing reports, giving direction and support to the team and ensuring health and safety standards are adhered to at all times,
• This is a position of responsibility and therefore the Keyholder should support management and lead by example in all aspects of their role, demonstrating the Fossil core values and retail behaviours.

• A true team player with a hands-on mentality
• Passionate about fashion, lifestyle, and people
• Friendly and service-oriented attitude
• Driven by sales targets and KPIs
• Open-minded, eager to learn, and committed

• The opportunity to continuously develop yourself
• Employee discounts on our products
• An inclusive, collaborative, and values-driven workplace
• Holiday and time-off benefits
• Pension Scheme