Assistant Manager, Outlet

Assistant Manager, Outlet

Chicago Premium Outlets

Salary Range $22.69 - $27.65 Hourly Position Type Full Time Education Level High School Travel Percentage Up to 25% Category Retail

Who We Are:

Lovesac is a fast-growing, design-driven furniture brand on a mission to help people live more comfortably. We create innovative, adaptable furniture, like our iconic Sacs and endlessly customizable Sactionals, that's built to evolve with our customers' lives. Washable, reconfigurable, and here for life, our products deliver Total Comfort™ without compromising on style or sustainability. We're ambitious, human-centered, and driven to win the right way.

At Lovesac, we think big, move fast, and hold ourselves to high standards—what we call Top Ambition—while leading with care, empathy, and purpose—because Love Matters. We believe great results come from empowered teams, strong relationships, and a shared commitment to making a positive impact on our customers and each other.

Who You Are:

As a Lovesac Outlet Assistant Store Manager, you are energized by delivering exceptional customer experiences, driving operational excellence, and supporting strong business results. You support the Store Manager by leading from the floor, inspiring the team to love our customers while balancing sales leadership, inventory flow, fulfillment, and daily operations in a fast-paced outlet environment.

You thrive where priorities shift, inventory moves quickly, and no two days are the same. With curiosity, agility, and a solution oriented mindset, you help keep the business running smoothly while supporting your team through change and ensuring the store remains safe, organized, and customer-ready.

You build strong partnerships, coach associates, and foster a culture rooted in accountability, collaboration, and trust. Whether stepping in to lead the store, supporting operational execution, coaching sales behaviors, or navigating ever-evolving inventory, you lead with confidence, embrace continuous improvement, and help deliver results the right way—because we all win together.

What You'll Do:

Sales & Customer Experience Leadership

• Lead from the floor with energy and optimism, actively selling while coaching associates to maximize customer opportunities, drive conversion, build a healthy quote pipeline, and create lasting customer relationships that fuel repeat business and brand advocacy.
• Support the store manager in delivering a seamless customer journey from discovery to pickup, holding the team accountable for exceptional service, strong conversion, and inventory productivity while creating urgency around outlet opportunities and maximizing both on-hand and order-based assortment sales.
• Model expert product knowledge and selling behaviors, helping customers navigate changing assortments, limited-quantity opportunities, and value-driven solutions while delivering engaging brand experiences.
• Take ownership of your performance, operating with confidence, strong decision-making, and disciplined execution to consistently meet and exceed sales goals and KPIs, helping the store manager deliver strong operational and financial outcomes.

People & Culture Leadership

• Partner with the store manager to build and maintain a high-performing, people-first culture rooted in accountability, collaboration, adaptability, and growth.
• Represent Lovesac's values by influencing and contributing to an inclusive, respectful environment for all customers and teammates where belonging is real, diverse perspectives are valued, and everyone can do their best work.
• Show up with accountability, flexibility, and a willingness to learn, grow, and receive feedback.
• Support brand awareness and talent attraction efforts through community networking, relationship-building, and local outreach.
• Address team challenges proactively through coaching in the moment, providing feedback, in partnership with leadership and People partners, helping maintain a positive, respectful, and high-performing culture.

Operational Excellence

• Support day-to-day store operations by balancing scheduling, merchandising, inventory flow, fulfillment, shipments, and technology to…