Account Growth Specialist

At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change,

Here you'll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

Remote, United States

Remote

Account Growth Specialist

Purpose of role:

The Account Growth Specialist is responsible for driving new revenue growth within smaller and emerging accounts through proactive outbound selling and opportunity creation. This role works in close partnership with the Account Growth Leader, Regional Directors, and field sales teams to execute coordinated sales strategies that expand share of wallet, accelerate pipeline, and achieve or exceed assigned revenue targets.

• Develop andmaintainrelationships:Build and strengthen relationships with new and low share-of-wallet customers within the assigned territory.
• Growth opportunity identification:Analyze customer and territory data toidentifydrivers of low engagement such as captive relationships, pricing concerns, or limited product knowledge.
• New opportunity hunting:Identify, prioritize, and pursue new business opportunities through outbound prospecting, referrals, online research, and B2B leads.
• Revenue growth strategy:Develop and execute tailored strategies to increase product adoption, share of wallet, and incremental revenue.
• Customer education:Educate hearing care professionals on Phonak's product portfolio, solutions, and overall value proposition.
• Objection handling:Address customer objections related to pricing, product knowledge, and competitive positioning to drive conversion.
• Customer communication:Manage ongoing customer interactions including follow-ups, virtual appointments, and proactive outreach.
• New account onboarding:Onboard new accounts to ensure a seamless transition and strong early-stage partnership.
• Early account development:Support new accounts duringinitialstages by providing training, education, and structured guidance to drive early adoption.
• Customer continuity:Maintaincustomer satisfaction and service levels during territory transitions or role coverage periods.
• Cross-functional collaboration:Partner with Account Managers, Regional Directors, Inside Sales Managers, Marketing, Trainers, and internal teams to support pricing strategies, conversions, and retention planning.

• Bachelor's Degree or equivalent experience.

• Minimum of 3+ years in Inside and/or Outside Sales, or Medical Device sales, preferably in the Hearing Healthcare industry.

• Strong analytical, problem-solving, and data interpretation skills.

• Excellent written and interpersonal communication skills.

• Must be good at building and maintaining relationships
  
  Strong time management, organizational, and prioritization skills, with the ability and commitment to follow u

• Must be good at building and maintaining relationships

• Self-starter with curiosity and accountability to drive measurable results.

A minimum of 200

Mb/sec download and 10

Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova

Don't meet all the criteria? If you're willing to go allin and learn we'd love to hear from you!

We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered.

Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contactmailto:wholesale.

HRSonova Human Resources

What we offer:

• Medical, dental and vision coverage*

• Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts

• Tele Health options

• 401k plan with company match*

• Company paid life/ad&d insurance

• Additional supplemental life/ad&d coverage available

• Company paid Short/Long-Term Disability coverage (STD/LTD)

• STD LTD Buy-ups available

• Accident/Hospital Indemnity coverage

• Legal/ Assistance

• PTO (or sick and vacation time), floating Diversity Day, & paid holidays*

• Paid parental bonding leave

• Employee Assistance Program (24/7 mental health support…